This is a video tutorial I created to help share the web performance measurement strategy shown in my previous blog post. It’s called Developing Client-centric Government Sites.
If you don’t see anything above, maybe you can check it out on vimeo : http://www.vimeo.com/10567707
Modified from original posted: usability4government.wordpress.com/2010/02/05/creating-citizen-focused-sites/
Great tutorials Laura, I will definitely visit your blog for more info.
I think the honeycomb by Peter Morville is an awesome visualization to help web managers focus on the user and site objective. Have you seen the honeycomb of “The Nine Pillars of Successful Web Teams” by Jesse James Garett….this is another great visualization to help web teams get organized. You can view it here: http://bit.ly/d0ZeXE