“Supervisors must stop talking as you know everything and must start giving credit and recognizing high performers and encouraging average performers. Most importantly, supervisors need to practice the art of active listening. Listen a lot more and talk a lot less. Show employees your accomplishments from real performance and results and how you share the successes and the failures of the organization with them. Employees know if you are in the business just for your own fame. Speaking to them sincerely and from your heart if you want to engage them.”
Excellent advice, Phuong, I agree.
In today’s government environment of low morale, fed bashing and scarce resources it is incumbent upon all managers/supervisors to go the extra mile to foster employee engagement and motivation — which enhances productivity and helps meet mission objectives.