Customer Service: The Heart of Public Service
First impressions make lasting impressions and are unlikely to ever change, so it’s important to think about the impression you want to leave in your agency’s customer service.
Posts Tagged: public
Using Creative Steps to Repair Potholes
Communities are coming up with creative ways to deal with potholes.
How You Can Best Communicate and Connect with the Public
Those working in the public sector may at some point find themselves having to deal with public scrutiny. Take a long-term, proactive relationship-building approach, rather than waiting until issues explode and you are caught fighting fires.
Fixing the Perception of Mistrust in Government
The perception that government cannot be trusted is a very real problem. What can you do to help restore citizen trust?
Social Media Comes of Age Amidst Harvey
Hurricane Harvey is not the first opportunity for social media to play an integral part in emergency communication channels, but it is the most recent and, possibly, most widespread case.
7 Ways Government Can Tell Better (Tech) Stories
Maybe you don’t know where to start, or what to share. Maybe you don’t have a robust communications department. Whatever the reason, I’ve compiled these quick tips to help you tell better stories. I focus on tech, but these tips apply to all of government.
Similarities Between Public and Private Sectors
We all have seen of or heard of differences between how it is in the public or private sectors. Let’s see some of the similarities between the two.
A World Of Pure Imagination
Learning professionals in government should not let a treasure like the library go to waste.
Webby 2016 Government & Civil Innovation Awards
Providing important information to the public is the primary goal of most government websites. Until recently, that often meant large amounts of text, few images, and troves of hard-to-navigate information. However, advancing technology has provided agencies with a way to creatively and inventively share data with citizens without sacrificing the messages they are trying to convey. From cleaner,Read… Read more »
How to Explain Public Relations to Your Coworkers
Like all the other things we have to maintain in life – our cars, our diets, our checkbooks – maintaining an image takes time and talent. It doesn’t just happen and it doesn’t involve only one strategy.