Quora has had a recent burst of new users and activity. Someone asked the question of what cities are on Quora and so far it looks like just Oklahoma City.
Should cities start using this platform - or is that just too much? Are they better off sticking with larger platforms like Facebook and Twitter to respond to citizen questions/comments?
@Heather - What kind of safeguards are there to ensure that people are getting quality answers? It seems to me that Quora - as it is now implemented - could easily promulgate false or misleading information rather quickly.
This is not to say it isn't a good idea. But, as an experience at OPM has taught me, you really need a good quality control system for a crowdsourced Q&A system.
No safeguards really. Certain questions can only be answered by the person being asked (as the authority on themselves), but other than that it is a free for all, with users voting answers up and down (crowdsourcing).
Seems like an opportunity for government to have a presence and be the authority for quality answers on certain topics that are relevant to their agency or location.
Of course, I'm not for jumping on every new tool, just cause it's new and shiny. It should fit within your overall communications strategy and meet the needs of your audience. If it's just for trial, make users aware of that.