Citizen Engagement and Customer Service
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Leveraging the power of citizen engagement to dramatically improve customer service, agency focus and cost efficiency.
Website: http://fcg.nbc.gov
Members: 302
Latest Activity: 5 hours ago
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They are government, like you. The Federal Consulting Group is a franchise within the U.S. Department of the Interior. As the successor to the Federal Quality Institute, FCG has been advising and assisting federal agencies for more than 20 years with many of their senior consultants achieving results in large, high-profile government programs and projects.
Discussion Forum
Does your Agency Have a Customer Service Plan?
Started by Shannon Donelson. Last reply by Candi Harrison 5 hours ago. 3 Replies 0 Awesomes
When dealing with an important goal, it is always best to have a plan. Since the announcement of…Continue
Tags: Customer Service, Supporters, FCG
What is the Coolest Way You've Seen Government Engage?
Started by Shannon Donelson. Last reply by Erica Schachtell Jan 31. 1 Reply 0 Awesomes
We've seen tweet-ups, meet-ups, virtual Q and A's, polls and more. With more and more government figures and organizations hitting the web to engage with citizens, surely some best practices and…Continue
Tags: Citizen Engagement, Supporters, FCG
Which City Engages the Best?
Started by Shannon Donelson. Last reply by Josh Folk Jan 31. 1 Reply 2 Awesomes
I have seen a number of local governments and cities with fantastic websites that really offer citizens a ton of resources. I think one of my favorites is the City of Plano, TX. The city's site…Continue
Tags: Citizen Engagement, Supporters, FCG
Interesting Findings On Government Customer Service, and a Poll?
Started by Robert Bacal. Last reply by Vicky Jan 16. 2 Replies 0 Awesomes
I've been doing a lot of cruising the net for great sources on customer service in government for our new website, and I came across some research - I've lost the darned thing - that concluded, based…Continue
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Comment Wall
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Comment by GovLoop yesterday -
Looking for a case study on good citizen engagement - Good post on 9 effective engagement tactics utilized at DC One City Summit
http://www.govloop.com/profiles/blogs/9-effective-engagement-tactic...
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Comment by GovLoop on February 7, 2012 at 8:58am
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Important discussion with 15+ comments already- "Switching from paper to digital - how do you convince the boss?"
http://www.govloop.com/forum/topics/switching-from-paper-to-digital...
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Comment by GovLoop on January 30, 2012 at 8:32am
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Good post people might enjoy - New media vs Public affairs -"Who's the boss?" : http://ning.it/x3lNz0
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Comment by Pat Fiorenza on January 19, 2012 at 3:34pm -
Here is my write up of the 2012 Government Customer Satisfaction Forum - lots of good stuff going around customer service..would to hear any of your insights:
http://www.govloop.com/profiles/blogs/10-highlights-from-the-govern...
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Comment by GovLoop on January 17, 2012 at 8:54am
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Is it # of likes? Or mission goals like better teacher meetings?
How will you measure your government's social media success? Check out Emily's new post
http://www.govloop.com/profiles/blogs/how-will-you-measure-your-loc...
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Comment by GovLoop on January 9, 2012 at 10:25am
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Time to Lasso that Elephant - good post by Candi on the .gov taskforce and next steps - http://www.govloop.com/profiles/blogs/time-to-lasso-that-elephant
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Comment by GovLoop on January 3, 2012 at 8:59am
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Good question from Lara - What social media information would you like to know in an agency's guidelines? She's writing the new one for her agency and wants feedback
http://www.govloop.com/forum/topics/what-social-media-info-would-yo...
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Comment by Andrew Krzmarzick on December 29, 2011 at 11:23am -
There's a shift in thinking happening right now that might also create a change in language and I'd like to get your perspective: Does the word "communications" encompass "citizen engagement" and "customer service"? Or are they separate functions in your organization?
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Comment by GovLoop on December 13, 2011 at 6:54pm
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GovLoop is launching a communications sub-community (all your government-related communications content in one place) in a few weeks and we're looking for volunteers to help in facilitating it (like 2 hours per week tops).
If you're interested in learning more, please email me at steve@govloop.com. Thanks.
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Comment by Kathy Hughes on December 2, 2011 at 11:56am -
Read Executive Insight interview with Jacob Parcell on Mobile Government: The Next Generation of Customer Service. Jacob, GSA Manager of Mobile Programs, will be speaking at next week's Digital Government Institute Government Customer Service conference on this topic.
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