Citizen Engagement and Customer Service Discussions (84)
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 Is Your Local Government Using Mobile Apps to Engage?I love how some local governments are so committed to engaging citizens, especially through mobile apps. How is your local government usi… Started by Shannon DonelsonLatest Reply |
What Is the Best Customer Experience You Have Had?When dealing with a customer who either has a tough question or a complaint, I always try to put myself in their shoes or think back on a s… Started by Shannon DonelsonLatest Reply |
 Is there a financial upside to good customer service?There's been some pretty cool coverage of the President's Executive Order issued in April. His order asks us to place emphasis on customer… Started by David DejewskiLatest Reply |
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 What's the ROI for Citizen Engagement?I was talking to a friend last week and we were debating: What's the ROI for Citizen Engagement? Our debate was this: -Gov't has always wa… Started by GovLoop |
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on Friday Reply by Tim Bonnemann |
 What Are Your Barriers to Improve Customer Service?I'm curious to hear what some of your barriers to improving customer service are within government. From people I have talked too, the com… Started by Pat Fiorenza |
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May 8 Reply by Wendi Pomerance Brick |
 Join Your Colleagues At The 2012 MobileGov Training in Washington, DC This June2012 MobileGov Training: How To Plan, Implement & Manage Your Mobile Strategy To Deliver Enhanced Services, Increase Citizen Engagement… Started by Erin Sherwood |
0 | Mar 28 |
 Got Call Centers?Or thinking about starting a call center in your city? One stop centers encourage more citizen engagement and can help educate your citizen… Started by Cindy Riordan |
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Mar 23 Reply by Cindy Riordan |
 Online Citizen ServicesDoes your city/county provide online citizen services? Please click the link to take the survey. Citizen Services Survey Started by Kim Schaefer |
0 | Mar 23 |
How Quickly Do You Respond to Your Customers?I don't know about you, but nothing says exceptional customer service like timely responses. As a customer, when I send an email, I am ext… Started by Shannon Donelson |
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Mar 20 Reply by Wendi Pomerance Brick |
 What is the best customer service experience you've had recently?Today, I had one of the best customer service experiences I have had in a long time. I am heading out of town to California tomorrow, and… Started by Allison Primack |
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Mar 9 Reply by Allison Primack |
 Tools to create your own conference agendaI am looking for an easy to use tool that will allow you to create your own conference agenda for our annual conference in May. Ideally it… Started by Lisa Nelson |
0 | Mar 8 |
How are you Measuring Customer Service Efforts?So your agency has put together a customer service plan and has been executing it for a few months. Has your plan helped you reach your cu… Started by Shannon Donelson |
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Mar 5 Reply by Stephen Buckley |
Define Customer Service in One WordI was recently asked what exceptional customer service means. Sometimes all it takes is one word to describe something the best. How w… Started by Shannon Donelson |
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Mar 4 Reply by Kathryn Troutman |
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