"Great article on importance of culture http://ning.it/OCCR0K @ ShayHughes @SDBJ"
Customer Service In Government
Information
Anyone interested in enhancing their organization's culture of service. training, best practices, surveying, process improvements and related topics.
Location: San Diego, California
Members: 139
Latest Activity: May 30
After a 20 year career in government, 12 years specifically in implementing programs to improve customer service, I started my own business. Of course the focus is to create a culture of service in government. There are six essential steps needed to be successful. Let’s talk about them here. Please feel free to add your thoughts and comments, and let me know if I can be of assistance to your organization. -Wendi
Make sure to check out Customer Service Hub on GovLoop
Make sure to check out Customer Service Hub on GovLoop
Discussion Forum
Want to Improve Customer Service? Improve Employee Morale.
Started by Wendi Pomerance Brick Nov 3, 2012. 0 Replies 0 Awesomes
How can anyone who is frustrated with their job and/or doesn't get along with their team, provide excellent customer service? People often ask me: when things are tough, how do we improve employee…Continue
Trending Now: The Public Sector Focuses on Customer Service
Started by Kathy Hughes Oct 19, 2012. 0 Replies 0 Awesomes
Listen to Chris Dorobek's interview with Daryl Covey about his…Continue
Great Customer Service is the Bottom Line
Started by Wendi Pomerance Brick Oct 15, 2012. 0 Replies 0 Awesomes
Customer Service is the bottom line http://knowledge.wharton.upenn.edu/article.cfm?articleid=3095Continue
Ideas to Celebrate National Customer Service Week
Started by Wendi Pomerance Brick Oct 1, 2012. 0 Replies 0 Awesomes
No budget? No problem.There are lots and lots of ways to celebrate National Customer Service Week that are super low cost or no cost at all.National Customer Service Week 2012 starts TODAY. NCSW was…Continue
Tags: Rewards, and, Recogntion, Week., Service
Comment Wall
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Comment by Wendi Pomerance Brick on March 6, 2013 at 9:33am -
Hello Group members! Customer Service Advantage, Inc. is hiring! We're located in San Diego County, CA. This is an entry level analyst position with a career path in the company. Looking for a good writer to train as a "mini-me". Here's the job description if you know of anyone that's interest. Please have them contact us no later than Friday 3/15, and the sooner the better. http://www.thecsaedge.com/wp-content/uploads/2013/02/JobDesription_...
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Comment by Steve Cottle on December 12, 2012 at 12:07pm
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Steve points out Maslov's Hierarchy of Gov't Customer Service Needs: http://www.govloop.com/profiles/blogs/maslov-s-hierarchy-of-gov-t-c...
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Pat puts a spotlight on customer service in New York City: http://www.govloop.com/profiles/blogs/customer-service-in-focus-new...
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Anyone know of any examples of internal, employee-facing customer service models? http://www.govloop.com/forum/topics/customer-service-for-employees
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Comment by GovLoop on August 8, 2012 at 8:31am -
Anyone got success stories of social media customer service success stories? http://www.govloop.com/forum/topics/social-media-and-customer-servi...
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Comment by GovLoop on August 1, 2012 at 8:29am
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Kent is looking for examples of great gov't customer service - can you share with Kent? http://www.govloop.com/forum/topics/quality-service
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Comment by Wendi Pomerance Brick on July 21, 2012 at 2:39pm
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CSA, Inc now has a FB page! https://www.facebook.com/theCSAedge. First 10 people that "like" get a free copy of "The Science of Service"
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Comment by Wendi Pomerance Brick on July 20, 2012 at 8:49am
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Wendi Pomerance Brick posted a status
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Comment by Amy DeWolf on July 16, 2012 at 9:34pm -
How can you leverage technology to improve customer service? http://www.govloop.com/page/re-imagining-government-customer-service
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Comment by Amy DeWolf on June 28, 2012 at 10:32am
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Learn how to break down cultural barriers to improve customer service:
http://www.govloop.com/profiles/blogs/how-to-overcome-cultural-barr...
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