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Customer Service In Government


Customer Service In Government

Anyone interested in enhancing their organization's culture of service. training, best practices, surveying, process improvements and related topics.

Location: San Diego, California
Members: 142
Latest Activity: May 19

After a 20 year career in government, 12 years specifically in implementing programs to improve customer service, I started my own business. Of course the focus is to create a culture of service in government. There are six essential steps needed to be successful. Let’s talk about them here. Please feel free to add your thoughts and comments, and let me know if I can be of assistance to your organization. -Wendi

Make sure to check out Customer Service Hub on GovLoop

Discussion Forum

Want to Improve Customer Service? Improve Employee Morale.

Started by Wendi Pomerance Brick Nov 3, 2012. 0 Replies

How can anyone who is frustrated with their job and/or doesn't get along with their team, provide excellent customer service? People often ask me: when things are tough, how do we improve employee…Continue

Tags: employees, teams, morale, resources, service

Ideas to Celebrate National Customer Service Week

Started by Wendi Pomerance Brick Oct 1, 2012. 0 Replies

No budget? No problem.There are lots and lots of ways to celebrate National Customer Service Week that are super low cost or no cost at all.National Customer Service Week 2012 starts TODAY.  NCSW was…Continue

Tags: Rewards, and, Recogntion, Week., Service

Comment Wall


You need to be a member of Customer Service In Government to add comments!

Comment by Wendi Pomerance Brick on March 6, 2013 at 9:33am

Hello Group members!  Customer Service Advantage, Inc. is hiring!  We're located in San Diego County, CA.  This is an entry level analyst position with a career path in the company.  Looking for a good writer to train as a "mini-me".  Here's the job description if you know of anyone that's interest.  Please have them contact us no later than Friday 3/15, and the sooner the better.

Comment by Steve Cottle on December 12, 2012 at 12:07pm

Steve points out Maslov's Hierarchy of Gov't Customer Service Needs:

Comment by Steve Cottle on October 5, 2012 at 11:07am

Pat puts a spotlight on customer service in New York City:

Comment by Steve Cottle on August 13, 2012 at 12:26pm

Anyone know of any examples of internal, employee-facing customer service models?

Comment by GovLoop on August 8, 2012 at 8:31am

Anyone got success stories of social media customer service success stories?

Comment by GovLoop on August 1, 2012 at 8:29am

Kent is looking for examples of great gov't customer service - can you share with Kent?

Comment by Wendi Pomerance Brick on July 21, 2012 at 2:39pm

CSA, Inc now has a FB page!  .  First 10 people that "like" get a free copy of "The Science of Service"

Comment by Wendi Pomerance Brick on July 20, 2012 at 8:49am

Wendi Pomerance Brick posted a status

"Great article on importance of culture @ ShayHughes @SDBJ"
Comment by Amy DeWolf on July 16, 2012 at 9:34pm

How can you leverage technology to improve customer service? 

Comment by Amy DeWolf on June 28, 2012 at 10:32am

Learn how to break down cultural barriers to improve customer service:   


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