Customer Service In Government

Comment

Comment by Steve Cottle on May 1, 2012 at 9:10am

Candi provides a really helpful intro to the Federal Customer Service Act, which just passed out of its House committee: http://www.govloop.com/profiles/blogs/customer-service-act-is-good-...

Comment by Stephen Peteritas on April 9, 2012 at 4:23pm

Hey customer service pros! GovLoop (yes officially GovLoop) is conducting a government customer service survey and needs your help. It'll take less than 5 minutes and can help push government customer service forward: http://www.surveygizmo.com/s3/882788/GovLoop-Customer-Service-Survey

Thanks in advance. 

Comment by Pat Fiorenza on March 1, 2012 at 4:11pm

Anyone have some suggestions? Who does customer service best in government? What are some great examples? Thanks!

http://www.govloop.com/forum/topics/which-agency-does-customer-serv...

Comment by Kathy Hughes on December 2, 2011 at 11:55am

Read Executive Insight interview with Jacob Parcell on Mobile Government: The Next Generation of Customer Service.  Jacob, GSA Manager of Mobile Programs,  will be speaking at next week's Digital Government Institute Government Customer Service conference on this topic.

Comment by Kathy Hughes on November 30, 2011 at 12:12pm

Read Digital Government Institute's Executive Insight Interview wit..., Director of GSA’s Federal Citizen Information Center.  Bev is a panelist at DGI’s December 8th Government Customer Service Conference opening session titled "Three Decades of Customer Service: National Performance", which will explore customer service Executive Order 13571 and what the future holds.  The Conference is free for government professionals to attend.

Comment by Megan Price on November 18, 2011 at 12:22pm

What do you think? "Is Government Enabling Online Addiction?" - I have my opinion...but I want to hear yours first :)

Comment by Andrew Krzmarzick on September 27, 2011 at 9:43am

Has everyone seen the new GovLoop/RightNow "Excelling in Customer Service" Guide?  Check it out and get your plans in place - one month 'til President Obama's Executive Order deadline:

http://www.govloop.com/profiles/blogs/announcing-the-govloop-excell...

For those who aren't Feds, lots of gems in there for everyone...

Comment by Andrew Krzmarzick on September 22, 2011 at 9:50am

How are you linking technology to your customer service goals?

http://www.govloop.com/forum/topics/how-are-linking-technology-tool...

Comment by Wendi Pomerance Brick on September 9, 2011 at 10:45am

Last night was the first emergency during which my only source of news was tweets. @SanDiegoCounty and @ReadySanDiegowere Amazing!  Make sure you follow your local EOC!

Comment by Wendi Pomerance Brick on September 7, 2011 at 1:42pm

Looking for ways to Celebrate National Customer Service Week (Oct 3-7)?  Please consider sharing "The Science Of Service" with your team www.TheScienceOfService.info

• ‹ Previous
• 1
• 2
• 3
• 4
• Next ›
• Page