GovLoop - Knowledge Network for Government

Digital Communications


Digital Communications

Share best practices, tips & tricks and discuss digital communication as it applies to your daily government lives.

Members: 282
Latest Activity: on Thursday

Reach More People

Maximize direct connections with the public through digital communications.


Effectiveness – reach more people

Dramatically increase the number of people you reach directly.

Efficiency – automate complex communications

Streamline communications across email, SMS, social media and other channels.


Engagement – create mission value

Drive users to the online and offline activities that create the most value for the public and your agency.

Check out other GovDelivery engagements on GovLoop 

Discussion Forum

Personalizing Your Messages

Started by Amy DeWolf Apr 10. 0 Replies

In a recent blog post on Reach The Public, Mike Bernard discusses a new marketing strategy some have coined: Human to human (H2H). Simply put, H2H marketing is…Continue

Three Simple Steps for Improved Customer Service

Started by Amy DeWolf Mar 25. 0 Replies

There's a lot of blogs, webinars, and general research on how to improve customer service and make it a priority in your agency. I recently came across …Continue

Tags: engagement, customer service

Are Your Emails Too Long? If So, How to Make Them Shorter

Started by Amy DeWolf. Last reply by Terrence (Terry) Hill Mar 20. 2 Replies

We're all guilty of it. Writing a really long email when it could be half the length (or even shorter). In an era when most people are checking email on their mobile devices, it's important to craft a concise email with the main key elements. As we…Continue

What's Next? Trends in Government Communications

Started by Amy DeWolf Feb 24. 0 Replies

What's next for government and their digital communication strategies? That's the focus of a new GovDelivery whitepaper, which you can download here. In the…Continue

GovDelivery's Reach the Public Blog

Information gathering to better serve your audience

Businesses are discovering that their audience is willing to share personal information with them under certain conditions, so can government communicators collect the same information to better serve stakeholders? A recent SDL report shows that different groups are comfortable sharing personal data, such as gender, age, income, and hobbies, to get more personalized offers. As government …
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Is Twitter the Right Channel for Responding to Customer Service Questions in the U.K.?

While social media has the potential to be a great add-on tool for customer service (communicating with the public through Twitter opens up possibilities for immediate interactions) most U.K. organisations are not using Twitter for direct stakeholder interactions. In fact, even though the majority of U.K. organisations have a Twitter account, only about a third …
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(Visited 65 times, 2 visits today)

New Research Shows Top 3 Ways for Improving Communications in U.K. Government Organisations

In 2014, around 100 U.K. government communication professionals were surveyed to determine the most important trends driving public sector communication with the public and stakeholders. GovDelivery published the results in an e-book, the UK Trends E-book. Here are some of the findings.  Naturally, there were varied responses to our survey; however, communicators tended to share …
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(Visited 101 times, 2 visits today)

Stearns County Shows the Power of Email

Lowering local crime rates is the goal of every law enforcement agency, but it’s not an easy goal to achieve. Local police departments create crime tip phone lines; however, calling isn’t always the best option to report crimes. And in this more digital world, many citizens prefer to use channels they’re already using. For this …
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(Visited 21 times, 1 visits today)

Comment Wall


You need to be a member of Digital Communications to add comments!

Comment by Henry Brown on March 25, 2014 at 4:58pm

From National Archives Tumblr Account 

And to think that this memo was dated 1944!

Comment by Amy DeWolf on October 21, 2013 at 12:05pm

Reconnecting after the shutdown- read it here.

Comment by Mike Bernard on September 17, 2013 at 10:44am

Everyone in Washington DC, make sure you check out our free Annual Federal Digital Communication event. It's open to all govies and contractors. Register today and mark your calendars for October 15.

Comment by Amy DeWolf on May 3, 2013 at 10:17am

Emergency Management communications in government- take the 5 minute survey today

Comment by Amy DeWolf on March 27, 2013 at 9:22am

How agencies can climb the 8 rungs of citizen engagement- check it out here

Comment by Amy DeWolf on January 18, 2013 at 11:43am

What an entrepreneur can teach us about public sector communications.

Comment by Amy DeWolf on January 16, 2013 at 3:22pm

Check out Mary's post on the top 10 posts on Reach the Public-

Comment by Amy DeWolf on December 20, 2012 at 11:34am

Check out the 5 emerging trends of social media in 2012 here 

Comment by Amy DeWolf on December 5, 2012 at 1:03pm

Check out GovLoop's newest Guide- Government Technology Year in Review

Comment by Lisa Nelson on November 1, 2012 at 10:26pm

Social media has changed the world of recruiting. Never before have federal agencies had such access to top talent.  At our next DigitalGov University webinar Using Social Media for Recruitment you can learn how to use these tools to maximize your recruitment outreach and put your messages in front of the widest audience of qualified applicants. 

Date: Tuesday, November 6, 2012
Time: 1-2 pm ET
Location: Webinar for Govies only


Eric Erickson from the IRS Recruitment Office will talk about his experiences using a variety of social media sites and tools to reach a wide range of potential applicants.

Darin Medeiros from LinkedIn will walk through the basics of setting up a member profile on the site and the elements that can help market your agency for recruiting purposes. Darin will also demo LinkedIn's other recruitment products.

Join us for our upcoming webinar and take the guesswork out of using social media to find new talent. You'll learn proven success strategies as well as:

  • Tips and tricks for using social media tools to enhance your recruitment efforts
  • Dos and Don'ts for using social media, and
  • How to guarantee that all of your employees using social media are "ready for primetime"

You must register for this free webinar:



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