In the 2009 Enterprise Program Client Survey, the Enterprise Program overall quality rating scored a very respectable 85%. Of this percentage, 31% of Enterprise work "fully met expectations". The 2009 Employee Survey mirrored these results. Can we do more? When your work is rated "fully successful," are you satisfied?
Our goal in the Enterprise Program, with every project we take on, should be to exceed our client’s expectations. With budgets declining and Enterprise providing an easy, affordable solution for many units, offering services and products that exceed the client’s expectations not only strengthens the foundation of the Enterprise Program but also adds value, reliability, and instills continued trust in the Program.
So, the question is, how do we shift from "fully meeting expectations" to "exceeding expectations"?