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Innovative Local Gov Leaders


Innovative Local Gov Leaders

A space for government city leaders to discuss and share best practices on the use of technology to save time and money plus improve accountability to those they govern. 

Members: 170
Latest Activity: on Monday

Discussion Forum

In 7 words or less, what's your #1 idea for local gov innovation?

Started by GovLoop. Last reply by Steve Gushue Jul 21. 9 Replies

There are lots of ideas to improve local government.  But what's your favorite if you were in charge?In 7 words or less, describe your #1 ideas to increase innovation in local govContinue

Join me at the annual AGCCP Yearly Conference in Charlotte, NC May 13-15

Started by DJ Russell Mar 5. 0 Replies

Join federal, state and local government peers in Charlotte NC May 13 - 15 as they attend the annual Association of Govt Contact Center Professionals conference.  For $200 for non members, you can…Continue

Interested in sharing your views about working for the public service?

Started by mirae8386. Last reply by mirae8386 Apr 10, 2012. 2 Replies

I would like to let you know about a new project at the School of Public Affairs and Administration at Rutgers University-Newark: The Public Service Research Panel (…Continue

Comment Wall


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Comment by Steve Cottle on October 16, 2012 at 11:18am

Thought some of the leaders in here might appreciate Pat's recap of Peter Sims' discussion: Taking Little Bets: Innovation Takes Iterations -

Comment by Andrew Krzmarzick on May 2, 2012 at 9:05am

3 great nuggets of wisdom from Jim Elliott in this blog post on "Motivation, Rewards and Leadership" -

Comment by Steve Cottle on May 1, 2012 at 8:59am

Anyone from this group care to share examples of efforts to encourage more innovative thinking in city hall?

Comment by Andrew Krzmarzick on April 16, 2012 at 8:46am

Not exactly a "local gov" model, but a key development in innovation:

Comment by Michael Lafreniere on March 19, 2012 at 4:03pm

And if it fits, maybe they should call it the "Potland" model. Oh, wait ...

Comment by Andrew Krzmarzick on March 19, 2012 at 3:51pm


Too funny! Perhaps it is an Onion piece and I didn't read closely enough.

And if it is, I want the rights to Portland-a-Potty as the name for my new product. ;-)

Comment by Andrew K Kirk on March 19, 2012 at 3:27pm

@Andrew Krzmarzick,

Thanks for sharing. That article reads to me more like an Onion piece than an actual development. But, hey, if you can get $40K for a toilet innovation, more power to the city! 

Comment by Andrew Krzmarzick on March 19, 2012 at 10:17am

Here's an innovative local gov idea if ever I saw one - patenting and selling a unique design on a public toilet. Portland-a-Potty ;-)

Comment by Cindy Riordan on March 16, 2012 at 11:37am

Edward makes a great point.  I too have seen employees "work the system" so as to please management, but any improvement is on paper only.  We have to make sure our tracking systems are capable of handling extenuating circumstances - such as a batch of tickets being put on hold for good reason, because the dept has to deal with some other urgent matter.

There also seems to be a false notion that if 10 people complain about a problem it should get fixed faster than if 1 person complains about it.  In our customer service center, we will only put in 1 request for any given issue at a time.  Secondary callers can add their name to that request, but until the department says the job is done - we won't open another ticket.  Lots of open tickets just clogs the system and wastes the crew time.  We could end up sending crew B to a job site a couple hours after Crew A finished the work. And besides, just because a citizen lives in a somewhat apathetic neighborhood, should their street lights get fixed slower than an area where everyone is active about reporting?

I would love to see a CRM that uses some sort of intelligence when estimating completion dates.  If, under normal times, the Forestry Division can remove a downed tree limb in 24 hours then the citizen should be advised of that.  But if some other variable comes into play (like a huge wind storm) and that time has to be extended, would be great if the CRM could intelligently make that decision based on pre-set formulas about how many crews can remove how many limbs in a certain time period - and as the number of open requests grows, the alloted time increases as necessary.   Managing citizen expectations is half the battle when it comes to customer service.

Comment by GovLoop on March 16, 2012 at 8:32am

Edward - I like your idea on smart phones for volunteers or staff as force multipliers

Interesting point on incentives with requests.  Ideally it wouldn't just be increased number of reports without more resources.  In the ideal world, the increased number of reports could be solved in a couple ways - many more reports of same issue therefor giving focus on the priority issues...also would be great if you could leverage citizens/volunteers for low-level reports like the adopt-a-highway program

Good post by Paul - Does local government need to embrace the passion of amateurs?



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