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IT Service Management (ITSM)

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IT Service Management (ITSM)

A place for those involved in IT Service Management (ITSM) to share information, ideas, lessons learned, and publicly releasable plans, processes, and other documents.

Members: 45
Latest Activity: Apr 14

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Comment by Andrew Krzmarzick on June 16, 2011 at 10:03am

Is ITIL something that interests members of this group? If so, here's a great new blog series about it: 

http://www.govloop.com/profiles/blog/list?user=02hkn4smhywei

Comment by Kathleen Shaw Palcher on April 1, 2011 at 2:11pm

Comment by John Clipp on November 22, 2010 at 8:30pm
DISA: ITSM Implementation in the Government Sector

Featuring Mr. Drew Jaehnig
Chief, DISA IT Service Management Office

December 8, 2010

L'Enfant Plaza Hotel
480 L'Enfant Plaza, SW. Washington DC

11:30 AM - 1:30 PM (lunch is included)

Please join us for lunch on December 8th at the L'Enfant Plaza Hotel in Washington DC. We are excited to end our year with a view into the ITSM program within the Defense Information Systems Agency (DISA), one of the leading ITSM programs in the federal government. This luncheon will feature Mr. Drew Jaehnig, Chief of the ITSM Program at DISA.

http://natcap.itsmfusa.org
Comment by Eric Kirkendall on May 14, 2009 at 2:10pm
Hi Kirk, Welcome aboard and thanks for starting a discussion! I have a V2 ITIL Service Manager certification, but am am no expert on V3. But that won't stop me from sharing my opinions! Having worked with SDLCs in the past, I think the lifecycle approach will add a lot of value. Also, the increased granularity of the process model makes sense. For example, adding 'event management' has great potential, since that is a core process for Computer Security Incident Management (as per US-CERT). Regards, Eric Kirkendall
Comment by Kirk D. Webber on May 13, 2009 at 11:08pm
Hi folks; I am in the Fed gov't; altho I am not currently in service mgt, I spent about 10 years running an IT Help Desk in USDA in Washington DC. Am interested in people's thoughts/comments about implementing ITIL, COBIT, SAM, etc in their gov't agencies. Also, what's your opinion of ITIL version 3 versus version 2? Waiting to hear from you,
Kirk
 

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