Knowledge Management in Government

Comment

Comment by GovLoop on January 17, 2012 at 9:10am

I'm curious what KM leaders think about our new govloop design & focus on 7 sub-communities.

What do you think of the new look? 

I think our issue is one that is common with lots of knowledge sharing projects.  If successful, you let a thousand flowers bloom.  Unfortunately, it's not just flowers but also weeds and sooner or later you get like us - almost 1,000 groups, 15,000 blog post, 5,000 discusssions - but it's hard to find out where to go for conversations you are interested in and where to ask your questions.

Comment by GovLoop on December 30, 2011 at 9:53am

What's APQC?  What do you like about it?

Comment by David W. Heiser on December 28, 2011 at 11:33am

The APQC folks have great ideas and lots of solid case studies. My agency, however, as a budget cutting move, dropped its subscription. However, I bought the same book at the KM.World conference and highly recommend it for KM newbies.

Comment by GovLoop on December 13, 2011 at 9:36am

Welcome - Cheryl!  Will check out that book

Thought KMers may have an idea for this question Cindy posted on how to create an awesome annual report? http://www.govloop.com/forum/topics/tips-for-an-awesome-annual-report

Comment by Cheryl Ward on December 6, 2011 at 1:52pm

Hello! I have just joined this group since I have just taken an assignment in GSA's Office of the Chief People Officer to find ways to make KM practices part of how we do business -- so I am looking for ways to connect with others who are engaged in KM in the public sector --hoping to leverage their experience as GSA defines its path for moving forward. 

I am reading a relatively new book by Carla O'Dell and Cindy Hubert from American Productivity and Quality Center (APQC)... The New Edge in Knowledge, How KM is Changing the Way We Do Business.  Cindy Hubert did a webinar in September that captured my interest and attention. They present a graphic view of ways knowledge is shared, ranging from Explicit to Tacit and from lower to higher Human Interaction ---  from Self-Service tools and systems, to Process Based approaches (e.g., lessons learned, etc.), to Community of Practice Networks (with virtual collaboration tools) to Transfer of Best Practices (peer assists, etc.).  This conceptual view addresses most of the points you guys raise in your discussion of Steve's question about the most effective ways to share knowledge.  Depends on the type of knowledge... and chances are multiple channels for sharing are needed.

Comment by Michael McCarthy, APR on December 6, 2011 at 9:31am

I like the apprentice-master suggestion too, Documentation is not the total answer, but it is another way to pass on knowledge, especially with large projects that may only happen every 10 years or so.  What issues did we have the last time we switched our e-mail or HR system?  Not just technical, but in communicating, retraining staff, working with vendors.

Comment by Ray MacNeil on December 6, 2011 at 9:29am

Agreed. But my sense is that when people are 'really' wanting to talk about KM, I interpret that to mean they're asking about tacit knowledge.

BTW, nice of you to visit us up here in Canada Steve. Having a great winter so far in Nova Scotia (far east). I think the high today will be 11C (approx 54F). Not bad for us in Dec.

Comment by GovLoop on December 6, 2011 at 9:20am

Ray - question was so broad it's hard to know where to start.  I like your answer - will use it in future.

Comment by Ray MacNeil on December 5, 2011 at 2:00pm

Depends what type of knowledge you are talking about. I think its generally accepted that the best way to share job/skill-related tacit knowledge is via the apprentice-master model.

Comment by GovLoop on December 5, 2011 at 1:52pm

Was at a conference last week in Canada and was asked this question as tied to generational issues

"What are the most effective ways to transfer knowledge"

How would folks have answered this question? 

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