Local Governments
Information
This group is for city, county, town, village, and other local government employees. Lots of GovLoop Groups focus on the Federal Government, but this group is for Local Government. Come here to discuss issues facing local governments.
Website: http://icma.org
Location: Mainstreet, USA
Members: 357
Latest Activity: 3 hours ago
We welcome you to join us in other online forums where both member and non-members are engaging on topics of interest to local government management professionals, including:
- ICMA's Knowledge Network (where ICMA Premium Contentis posted and is available exclusively to ICMA members)
- YouTube
- Flickr
Discussion Forum
311 systems - Successes and Challenges
Started by Carrie Guinn. Last reply by Cindy Riordan Apr 9. 8 Replies 0 Awesomes
I'd like to hear from anyone who has been involved in implementing a 311 system in their area. What challenges have you experienced? Do you have any success stories or statistics of how it improved…Continue
Tags: online services, call centers, 311
Local government & sharing
Started by Mary McKenna Apr 9. 0 Replies 0 Awesomes
For anyone interested in a cost effective local government centric learning and social media platform you should take a look at what we've been doing in the UK over the past 5 years with Learning…Continue
Tags: servants, training, sharing, public, e-learning
Got Call Centers?
Started by Cindy Riordan. Last reply by Cindy Riordan Mar 23. 1 Reply 0 Awesomes
Or thinking about starting a call center in your city?One stop centers encourage more citizen engagement and can help educate your citizens about what their government can (and can't) do for them.…Continue
Tags: customer service, citizen engagement, call center, 311
Are Local Government Cuts Nearing An End?
Started by Tricia. Last reply by Bob Woods Mar 12. 1 Reply 0 Awesomes
GOVERNING By Mike Maciag | March 9, 2012Labor Department data released today shows local government payroll cuts coming to…Continue
Tags: budget, government, local, state
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Comment Wall
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Comment by Steve Cottle 3 hours ago -
Great case study on how the city of Riverside was able to undergo a Renaissance through a tech initiative: http://www.govloop.com/profiles/blogs/govbytes-free-wi-fi-comparing...
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Comment by Andrew Krzmarzick on May 17, 2012 at 9:18am -
Do you think a city of 65,000 can be run by only 9 people? Guess so:
http://www.govloop.com/profiles/blogs/how-a-city-of-65-000-gets-by-...
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Comment by Andrew Krzmarzick on May 16, 2012 at 8:26am
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Gaming goes local!
http://www.govloop.com/profiles/blogs/govbytes-students-learn-civic...
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Comment by GovLoop on May 11, 2012 at 9:55am -
Victor is looking for KPIs for delivery of municipal services - Can anyone share with him how you report?
http://www.govloop.com/forum/topics/kpi-s-for-delivery-of-municipal...
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Comment by Andrew Krzmarzick on May 7, 2012 at 9:50am
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Has anyone personally planned and initiated a community development plan within a municipality?? Julia is looking for some help:
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Comment by Kendall Tierney on May 4, 2012 at 9:26pm -
The City of Boise has an internal audit division that conducts performance audits.
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Comment by Mark Tatchell on May 4, 2012 at 3:32pm -
Thanks for the suggestion Jas. We've looked at Edmonton's external auditor (and the external auditors of other large US and Cdn local governments) and learned from their work. Edmonton's city auditor has issued some excellent reports. What we've learned is that establishing an office at the provincial (or state) level to conduct performance audits of all local governments within the jurisdiction raises different types of policy, operational and strategic issues than creating a stand alone external auditor for a single local government. We'll share what we learn as we go forward.
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Comment by Rob Carty on May 4, 2012 at 3:04pm -
According to our former performance management director at ICMA:
The central government in the UK conducts extensive performance audits of local governments---and uses the phrase “value for money” as well. The province of Ontario started to do so about 6-8 years ago, but I believe has backed away from it—or at least reduced the scope of the work.
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Comment by Mark Tatchell on May 4, 2012 at 2:53pm
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Thanks Bob. Appreciate the lead. It looks as though the Oregon Secretary of State conducts financial audits of local governments, but they do not appear to conduct performance audits of local governments (or, if they do, it is not easy to find any reports of performance audits). Do I have that right or do I need to drill deeper ?
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Comment by Jas Darrah on May 4, 2012 at 2:53pm -
City of Edmonton has a City Auditor with this function. Info and bylaw: http://www.edmonton.ca/city_government/city_organization/city-audit...
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