Check out the video archive from the latest "Changing Face of Customer Service" Event that took place on April 25, 2013.
Mapping the Customer Journey
|Presentation Slides||Journey Mapping FAQs||Resources|
Information & Solutions
|Public Sector Cloud Solutions||Data Center Transformation||Big Data for Government|
|Running an Intelligent Organization||Security Inside Out||Oracle Public Sector Customer Examples|
Guides & Resources
|GovLoop Guide to Work Force Planning|
More for your Customer Service Arsenal
White Paper: Seven Power Lessons for Customer Experience Leaders
Forrester Report: Navigate The Future of Customer Service
Check out all the things Oracle has been doing with GovLoop.
With the rise of social media and the popularity of tablets and other mobile devices, customers expect to be able to access information anywhere, at any time and on any device. They also expect real…Continue
Customer Service in 2013 is radically different than only a decade ago. Customers expect real-time response across all channels to solve their needs. With the rise of CSMA (cloud, social, mobile,…Continue