How do you create a memorable customer experience on the web? RightNow knows how to improve the value of a visit to your website and this group is dedicated to discussing practical tips and best practices.
Latest Activity: Jul 11, 2013
|The Secret Recipe for Great Customer Service
Did you know that 50% of consumers give a brand only 1 week to respond to a question before they stop doing business with them? In today's digital world, there are unlimited choices for consumers,…Continue
One of my favorite commercials from the Super Bowl was also a great example of customer service. I thought FirstBank had a brilliant idea when they essentially "gave up" their air time in order to…Continue
The best part of using social media channels for customer service is when a customer or citizen compliments your organization and sings your praises. Positive tweets and Facebook wall posts (even a…Continue
A new year means new goals, and new goals mean exploring what worked the year before, and what awaits you and your organization in the future. As we have seen, customer service in government has…Continue