Excellent GOV 2.0 White Paper - Social Software for U.S Government

Full article attached

Government 2.0
The latest challenges the Canadian Government faces today will require new
and innovative frameworks for citizen and stakeholder engagement. The
command‐and‐control centre system of governance is no longer viable.
Instead of creating broad national policies, government agencies are
seeking to build, leverage and sustain regional and networked efforts.
Government 2.0 is a new web‐based framework for engagement, enabling government to
transform the economy and society through improved “bottom up”
collaboration and constituent interaction. Using new technologies such
as social software, the Canadian Government can facilitate the
realignment and transformation of its structures, relationships,
networks and delivery systems for addressing global challenges and
innovation‐based opportunities.
Social software is being increasingly used by individuals, organizations, activists, and
agencies worldwide. The government stands to benefit from using robust
social software tools to support content creation, dissemination,
collaboration, economic development, community building and more. By
facilitating transactions and interactions between citizens,
businesses, and other arms of government, social software can reduce
costs, increase efficiencies, and smoothly transition government into
an online model of citizen service. This framework of networked
partnerships results in best practices for administration, politicians
and above all for citizens who benefit from an evolving system of
collaboration, innovation and timely delivery.
This paper provides IGLOO’s perspective on the application of social software to government
agencies and organizations, with a focus on:
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Improving access to information, operational efficiencies and transparency
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Increasing outreach and constituent engagement
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Ensuring compliance and reducing risk
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Guaranteed security and privacy