Posts By Mark Headd

Government Agencies Need Generative AI Laboratories

Government agencies need room to find out the best uses of AI to achieve their goals and to help those they serve. They need AI laboratories that provide a safe space to experiment, to find out what works, and — maybe more importantly — what doesn’t.

Embracing Blamelessness to Improve Government Services

Understanding the root cause of complex system failures can be tricky, and our desire for accountability may sometimes be at odds with learning the root cause. Incorporating blameless postmortems to help identify issues could help agencies provide better services to those who need them.

Built to Fail: Why Governments Struggle to Implement New Technology

The great truism that underlies the civic technology movement of the last several years is that governments face difficulty implementing technology, and they generally manage IT assets and projects very poorly. It can be tempting to view this lack of technology acumen as a symptom of a larger disfunction. Governments are thought to be large,Read… Read more »