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Candi Harrison's Page

Latest Activity

Candi Harrison posted a status
"Got a website/publication that's written well? Apply for ClearMark Plain Language Awards! Deadline 1/31. http://j.mp/1dB955g"
Jan 24
Nick Wright commented on Candi Harrison's blog post 'Plain Language Is Good Business'
"Any government employee can download a free trail of our StyleWriter - plain English editing software from www.editorsoftware.com Try it and let me know if it helped you write in plain English.  Email me at info@editorsoftware.com  Nick…"
Dec 19, 2012
Candi Harrison posted blog posts
Dec 19, 2012
Phuong Le Callaway, PhD liked Candi Harrison's blog post 'Groom Your Successors'
Nov 22, 2012
A blog post by Candi Harrison was featured

Groom Your Successors

I’m often asked, “Do you know someone we could hire for our web team?”  Of course, they want the full package –  someone skilled in plain writing, customer analysis, strategic planning, usability, search engine optimization, design, social media, mobile apps, marketing…oh, and can they code?  Do these super beings exist?  Yes – they are you!  But what happens when you move on?  Will there be someone ready to pick up the reins?  There will be if you groom your successors. I know – you’re busy;…See More
Nov 21, 2012
Mary Yang liked Candi Harrison's blog post 'Groom Your Successors'
Nov 21, 2012
Candi Harrison posted a blog post

Groom Your Successors

I’m often asked, “Do you know someone we could hire for our web team?”  Of course, they want the full package –  someone skilled in plain writing, customer analysis, strategic planning, usability, search engine optimization, design, social media, mobile apps, marketing…oh, and can they code?  Do these super beings exist?  Yes – they are you!  But what happens when you move on?  Will there be someone ready to pick up the reins?  There will be if you groom your successors. I know – you’re busy;…See More
Nov 19, 2012
Candi Harrison posted a blog post

“Plain Language” Is More Than Words

Plain language is critical to great customer service.  You may think that “plain language” is all about getting the words right.  Well, words are a big part of it.  But there’s more to it than that.  “Plain” means information you can find, understand, and use quickly and easily.  So, in addition to choosing the right words, how the information is organized and presented is critical to making content “plain.” For the past 3 years, I’ve served as a website judge for the…See More
Nov 5, 2012

Profile Information

Current Title:
Customer Service Advocate
Current Agency or Organization
Harrison Consulting
What Best Describes Your Role?
Communications
Educational Background (Degree, School):
M.S. Higher Education Administration, Indiana University
B.S. English Education, Indiana University
Profile Links - Blog, Twitter, LinkedIn, Facebook
http://candioncontent.blogspot.com
Topics I Care About
Communications, Leadership
I work for the government because:
I'm retired now, but I worked for the government because I care passionately about making sure citizens get the service they pay for.

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Candi Harrison's Blog

Plain Language Is Good Business

Posted on December 19, 2012 at 9:00am 0 Comments

(This is a repost of my guest blog for New Zealand's WriteMark plain language advocates)



I worked on U.S. Government websites for 10 years; and I learned  there’s one principle that trumps all others:  if you don’t communicate effectively, you can’t serve effectively.  If customers come to your website and…

Continue

Plain Language Is Good Business

Posted on December 19, 2012 at 8:25am 1 Comment

(This is a repost of my guest blog for New Zealand's WriteMark plain language adovcates)

 

I worked on U.S. Government websites for 10 years; and I learned there’s one principle that trumps all others:  if you don’t communicate effectively, you can’t serve effectively.  If customers come to your website and cannot understand what you offer and how to get it, they leave and never come back.  They tell their friends what a rotten website you have and, by extension, how…

Continue

Groom Your Successors

Posted on November 19, 2012 at 10:30am 0 Comments

I’m often asked, “Do you know someone we could hire for our web team?”  Of course, they want the full package –  someone skilled in plain writing, customer analysis, strategic planning, usability, search engine optimization, design, social media, mobile apps, marketing…oh, and can they code?  Do these super beings exist?  Yes – they are you!  But what happens when you move on?  Will there be someone ready to pick up the…

Continue

“Plain Language” Is More Than Words

Posted on November 5, 2012 at 10:00am 0 Comments

Plain language is critical to great customer service.  You may think that “plain language” is all about getting the words right.  Well, words are a big part of it.  But there’s more to it than that.  “Plain” means information you can find, understand, and use quickly and easily.  So, in addition to choosing the right words, how the information is organized and presented is critical to making content…

Continue

Transition is An Opportunity – Be Ready

Posted on October 22, 2012 at 2:30pm 0 Comments

No matter who wins the election in two weeks, change will come.  If the President is re-elected, we’ll see some new political appointees coming onboard and certainly new initiatives.  If Governor Romney is elected, we’ll see wholesale changes in political personnel and plans; and transition teams will move into agencies quickly. In either case, new political appointees and new goals will ramp up throughout 2013.…

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At 12:43pm on July 23, 2010, Andrew Krzmarzick said…
Thought of you when I saw this, Candi. Can you help out this gentleman?
http://www.govloop.com/forum/topics/target-general-public-or-key
At 6:16pm on July 25, 2009, Trish Garner said…
That's terrific, Candi. We have lots to talk about! Thx for your e-mail address. Mine is tgarner@toronto.ca. I will be in touch. [ P.S. Envying you your locale right now, BTW. We're having a cool, mainly overcast, moist summer -- all things Arizona is not!]
At 7:32pm on September 27, 2008, GovLoop said…
Thanks for joining Candi. Great blog. Feel free to cross-post some content and reference your original blog at the bottom. A number of bloggers do that here and it's a great way to get additional readers - a win/win.

Please introduce yourself, join the conversation , invite your colleagues , and let me know if you have any ideas on making GovLoop even better.
 
 
 

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