2) A 50-50 focus on people and operations vs. 90-10 operations vs. people. (I get that it's hard to trust because you don't want to get hurt; trust issues are why most organizations prefer to focus on technical things and hard numbers.)
3) A commitment to process - order,…
Tyrantis a character-driven show about a fictitious country in the Middle East that is painfully lumbering toward freedom. Every episode shows the characters confronting some external conflict that brings up painful memories, unresolved conflicts, and inner motivations they'd rather not confront.
As an adult raised cross-culturally, the most interesting thing about this show is watching the difference between how…Continue
This past year has been a stunning opportunity to learn from the highly skilled people on my staff at the National Archives about what social media excellence is. I'm participating in an educational panel (in my own professional capacity**) in D.C. next week and will be drawing on some lessons they've…Continue
A few weeks ago we were walking around the neighborhood and a little girl ran up to us.
She was about six years old and very cute even though she was sobbing. She had these little tears and a little stream of snot near her nose from the crying. She kept wiping her face through her sobs, and talking through the wiping.
"I'm lost! I'm…