"These are some good suggestions on the basics. When it comes to more complex deliberative settings, then process and planning really start to matter too. I've seen "forums" and "listening sessions" blow up in recent years…"
Hello fellow GovLooper! James here. Looks as if one of my fellow team-mates has already made you aware of some GovLoop resources. During your travels, don't forget to make GovLoop a part of your social networking places. With over 50,000 federal, state and local members; we're everywhere you need to be!!