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Jennifer Smith
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  • Atlanta, GA
  • United States
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Constituent Expectations of State Websites vs. Federal Websites

Started this discussion. Last reply by Jennifer Smith Jan 25, 2013. 4 Replies

Does anyone know of articles or reports that outline the different expectations constituents have for federal sites vs. state sites?  Do they expect more interactivity from one, or more customized…Continue

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Jennifer Smith replied to Jennifer Smith's discussion 'Constituent Expectations of State Websites vs. Federal Websites'
"That sounds like it's going to be a really great report!  I'd love to see it when you are finished."
Jan 25, 2013
Jennifer Smith liked Gadi Ben-Yehuda's blog post '10 Prospective Federal Government Pinterest Boards'
Jan 22, 2013
Jennifer Smith liked Dylan Coleman's blog post 'Government’s New Toy: GSA’s Pinteresting Process of Terms of Service'
Jan 22, 2013
Nick Wright replied to Jennifer Smith's discussion 'Constituent Expectations of State Websites vs. Federal Websites'
"We've just completed an audit of the writing style of 100 documents on Federal Government websites.  It showed only 5 percent of documents were in plain English.  The average grade level, for instance, was 16 - rather than the under…"
Jan 15, 2013
Stacy Rapp liked Jennifer Smith's discussion Constituent Expectations of State Websites vs. Federal Websites
Jan 15, 2013
Kenny Alston liked Jennifer Smith's discussion Constituent Expectations of State Websites vs. Federal Websites
Jan 15, 2013
Jennifer Smith replied to Jennifer Smith's discussion 'Constituent Expectations of State Websites vs. Federal Websites'
"Thank you!  Awesome feedback.  It's nice to get out of your own head on these kind of matters and hear what other people know/experience.  I'll be checking out all of those resources this week!"
Jan 14, 2013
GovLoop replied to Jennifer Smith's discussion 'Constituent Expectations of State Websites vs. Federal Websites'
"Good question.Some anecdotal thoughts - The company NIC runs most of the top state sites and I'd look at those sites for ideas - RI.gov, utah.gov, alabama.gov - they do extensive user testing so I think they've nailed what constituents…"
Jan 13, 2013
A discussion started by Jennifer Smith was featured

Constituent Expectations of State Websites vs. Federal Websites

Does anyone know of articles or reports that outline the different expectations constituents have for federal sites vs. state sites?  Do they expect more interactivity from one, or more customized information?  Is user behavior different between the two? Any other thoughts or anecdotal experience is welcome, too.Thanks!See More
Jan 13, 2013
Jennifer Smith posted a discussion

Constituent Expectations of State Websites vs. Federal Websites

Does anyone know of articles or reports that outline the different expectations constituents have for federal sites vs. state sites?  Do they expect more interactivity from one, or more customized information?  Is user behavior different between the two? Any other thoughts or anecdotal experience is welcome, too.Thanks!See More
Jan 9, 2013

Profile Information

Current Title:
Web Content Specialist
Current Agency or Organization
CDC
What Best Describes Your Role?
Communications
Topics I Care About
Communications, Fun Stuff, Gov 2.0, IT (Cloud Open Source), Project / Program Mgmt, Telework
I work for the government because:
I like being a part of services that make a difference in people's lives.

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