Stefan Czerniawski has not received any gifts yet
Seen from a certain distance, local government looks untidy and inefficient. The same functions are replicated hundreds of times over. There is limited scale efficiency of operations. Boundaries create anomalies and inconsistencies. So it must make sense to join it all up, to standardise, to have common platforms and common tools. The counter-argument is that that perspective misses out the fact that local government is, well, local. Place matters. Priorities differ. And as both result and…Continue
Let’s put this as neutrally as possible.
People interact with public services.
Now, here’s a simple question: what should we call those people – and why?
Perhaps it’s not such a simple question after all. They – we – are many things. We are patients, customers, passengers, swimmers, clients, taxpayers, claimants and more (as well as, but slightly separately, being voters, citizens, residents).…Continue
However hard you try to represent people, the chances of their feeling well represented remain small. That’s not a reason to despair. It is a reason to remember that there is a gap between those who consult and those who are consulted, between those who provide and those who are provided for, which is likely…Continue
Things which caught my eye elsewhere on the web
Sensible security | Cabinet Office technology
The answer isn’t to compromise security in order to meet the user needs. The answer is to think about security as part of the user needs, something that is integral to (and should be balanced against) every other facet of the service.…