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Stefan Czerniawski
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  • United Kingdom
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Latest Activity

Stefan Czerniawski posted a blog post

Cucumber Legislation

We are approaching the traditional time of the silly season in UK news and politics, the quiet period when in the absence of real news, the frivolous and the dotty get more column inches than they otherwise would.1 In Poland and indeed much of the rest of Europe, that period is know as the cucumber season.2With that slightly unlikely introduction (for reasons which will…See More
Jul 30
Stefan Czerniawski posted a blog post

Locally Centralising the Centrally Local

Seen from a certain distance, local government looks untidy and inefficient. The same functions are replicated hundreds of times over. There is limited scale efficiency of operations. Boundaries create anomalies and inconsistencies. So it must make sense to join it all up, to standardise, to have common platforms and common tools. The counter-argument is that that perspective misses out the fact that local government is, well, local. Place matters. Priorities differ. And as both result and…See More
Jul 18
A blog post by Stefan Czerniawski was featured

We, the People .... the Customer ... the User?

Let’s put this as neutrally as possible.People interact with public services.Now, here’s a simple question: what should we call those people – and why?Perhaps it’s not such a simple question after all. They – we – are many things. We are patients, customers, passengers, swimmers, clients, taxpayers, claimants  and more (as well as, but slightly separately, being voters, citizens, residents).1The question of what the collective noun…See More
Jun 26
Stefan Czerniawski posted a blog post

We, the People .... the Customer ... the User?

Let’s put this as neutrally as possible.People interact with public services.Now, here’s a simple question: what should we call those people – and why?Perhaps it’s not such a simple question after all. They – we – are many things. We are patients, customers, passengers, swimmers, clients, taxpayers, claimants  and more (as well as, but slightly separately, being voters, citizens, residents).1The question of what the collective noun…See More
Jun 26
Stefan Czerniawski posted a blog post

The People Have Forfeited the Confidence of the Government

However hard you try to represent people, the chances of their feeling well represented remain small. That’s not a reason to despair. It is a reason to remember that there is a gap between those who consult and those who are consulted, between those who provide and those who are provided for, which is likely to…See More
Jun 23
Stefan Czerniawski posted a blog post

Interesting elsewhere – 13 June 2014

Things which caught my eye elsewhere on the webSensible security | Cabinet Office technology The answer isn’t to compromise security in order to meet the user needs. The answer is to think about security as part of the user needs, something that is integral to (and should be balanced against) every other facet of the service.…See More
Jun 13
Stefan Czerniawski posted a blog post

Making connections

The web is a failed information management system.What is odd about that statement is not that the attempt has failed – I don’t think I have ever heard of any other fate for an information management system – but that the fact of the attempt has been so completely forgotten.Information is everywhere, of course. The public web, or at least some parts of it, is densely populated with links. Following a chain of them long beyond the answer to any question you might have started with is the road…See More
May 27
Stefan Czerniawski posted a blog post

Twenty years of e-Government

Many of the ambitions of twenty years ago still resonate today. Their realisation is still work in progress.Jerry Fishenden has taken on the labour of recording the main trends of the history of e-government, or online government, or digital government (even the name has archaeological layers) in the UK over the last twenty years. So far, there are four thematic parts, with the possibility of more to come:…See More
May 19
Stefan Czerniawski posted a blog post

Modes of failure

A lot of care goes into designing successful interactions. The same level of care is needed in the design of unsuccessful ones. Three times in the last three days I have been wrongfooted by interaction failure, from which I draw three lessons.The three examples are very different from each other in some ways, but in each case the failure emerged, unexpected and unheralded, from apparent success, so creating confusion as well as disappointment.The first was one of the simplest transactions we…See More
May 9
Stefan Czerniawski posted a blog post

Time for Sir Humphrey to retire

Just before Easter, I spent a couple of nights staying in a rather nice hotel. As it turned out, the fact that I can dimly remember watching Fawlty Towers many years ago proved to be of no help at all to me in understanding what was going on or how to navigate its processes.I can’t imagine that anybody would find that remotely surprising. Why after all would anybody expect that a thirty-year old sitcom would be a reliable practical guide? The purpose of a sitcom is to amuse and entertain. It is…See More
Apr 28
Stefan Czerniawski posted a blog post

Digital is political

Governments govern. Oppositions oppose – or, more positively, present an alternative set of policies based on an alternative political perspective. Political initiatives taken by one government will be looked at critically by its potential successors, for the obvious reason that the decisions embodied in those initiatives will have been taken by people with different political goals, different political instincts and in a different political context.That doesn’t, of course, mean that every…See More
Mar 12
Stefan Czerniawski posted a blog post

Interesting elsewhere – 12 February 2014

Things which caught my eye elsewhere on the webThe policy world and academia offer widely different opportunities for early career researchers. | Impact of Social Sciences In academia you look for a problem you can answer well, and in policy you find the best answer you can to the problem you are given.…See More
Feb 12
Stefan Czerniawski posted a blog post

Office in the coffee

As an antidote to the three posts this week criticising London transport maps and information, a particularly splendid reworking of the tube map has been going the rounds recently (click on it to see a…See More
Feb 7
Stefan Czerniawski posted a blog post

The power of information, tube strike second edition

As an update to yesterday’s post showing how much better TfL information can be presented by applying a little bit of information design, here is an even better example – it’s a cleaner map, with more information and it’s by far the clearest guide to what will be happening that I have seen.Again though, this does not come from TfL. The…See More
Feb 4
Stefan Czerniawski posted a blog post

The power of information, tube strike edition

If you don’t know what’s going on in a system, it’s very hard to know how to respond to it. Those who have information are powerful, those who share information empower others.Some of that is about big stuff, but some of it is about very small things. So in the next couple of days, there is likely to be a strike of London Underground workers, which will result in substantial disruption to the network. The question is how much and where.Transport for London know…See More
Feb 3
Brian Dowling liked Stefan Czerniawski's blog post 'Parcel delivery, just a few years late'
Jan 31

Profile Information

Current Title:
Head of Corporate Strategy
Current Agency or Organization
Cabinet Office, UK
What Best Describes Your Role?
Senior Exec
Profile Links - Blog, Twitter, LinkedIn, Facebook
@pubstrat
publicstrategist.com
Topics I Care About
Leadership, Customer Service, Digital Governance

Stefan Czerniawski's Blog

Cucumber Legislation

Posted on July 30, 2014 at 9:30am 0 Comments

We are approaching the traditional time of the silly season in UK news and politics, the quiet period when in the absence of real news, the frivolous and the dotty get more column inches than they otherwise would.1 In Poland and indeed much of the rest of Europe, that period is know as the cucumber season.…

Continue

Locally Centralising the Centrally Local

Posted on July 18, 2014 at 2:00pm 0 Comments

Seen from a certain distance, local government looks untidy and inefficient. The same functions are replicated hundreds of times over. There is limited scale efficiency of operations. Boundaries create anomalies and inconsistencies. So it must make sense to join it all up, to standardise, to have common platforms and common tools. The counter-argument is that that perspective misses out the fact that local government is, well, local. Place matters. Priorities differ. And as both result and…

Continue

We, the People .... the Customer ... the User?

Posted on June 26, 2014 at 8:47am 0 Comments

Let’s put this as neutrally as possible.

People interact with public services.

Now, here’s a simple question: what should we call those people – and why?

Perhaps it’s not such a simple question after all. They – we – are many things. We are patients, customers, passengers, swimmers, clients, taxpayers, claimants  and more (as well as, but slightly separately, being voters, citizens, residents).…

Continue

The People Have Forfeited the Confidence of the Government

Posted on June 23, 2014 at 8:44am 0 Comments

However hard you try to represent people, the chances of their feeling well represented remain small. That’s not a reason to despair. It is a reason to remember that there is a gap between those who consult and those who are consulted, between those who provide and those who are provided for, which is likely…

Continue

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