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All Blog Posts Tagged 'customer service,' (5)

3 Ways to Create a Positive Customer Vent

According to a study conducted by the Society of New Communications Research, “59 percent of respondents say they regularly use social media to "vent" about their own customer care frustrations.”

Social media has changed the way organizations (public and private) interact with…

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Added by Amy DeWolf on August 30, 2013 at 1:00pm — No Comments

5 Key Qualities of a Great Customer Experience

"Gone are the days when interacting with customers (or the public) was primarily a human experience—face to face, on the phone, in a store, or at an event." - Oracle Executive Briefing

The mobile era, where more and more people are accessing information via their smartphone or tablet,…

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Added by Amy DeWolf on June 28, 2013 at 11:30am — No Comments

Making It Easy- Best Practices for Improving Web Experiences

In the mobile era, people are accessing government websites from their tablet, phone, home computer, work computer etc and expect a positive and seamless experience. They want to find accurate information quickly, easily, and many times, on their own. Furthermore, they want to interact with organizations in a variety of ways including social media, phone, email etc. Organizations are working to improve…

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Added by Amy DeWolf on May 23, 2013 at 1:00pm — 1 Comment

GovLoop Research Report: Re-Imagining Customer Service in Government

GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, we interviewed 11 government…

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Added by Pat Fiorenza on June 6, 2012 at 10:30am — 2 Comments

10 Highlights from the Government Customer Satisfaction Forum

This morning I attended the 2012 Government Customer Satisfaction Forum: Annual Results for the Federal Government, the event was sponsored by Federal Consulting Group and the National Business Center (DOI). Here was the agenda for the conference, followed by my quick notes and insights for the presentation:

  • Keynote Speaker: Ron Raborg, Deputy Commissioner for Quality Performance, Social Security Administration
  • Announcement of the 2011…
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Added by Pat Fiorenza on January 19, 2012 at 1:00pm — 4 Comments

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