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All Blog Posts Tagged 'customer service,' (2)

GovLoop Research Report: Re-Imagining Customer Service in Government

GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, we interviewed 11 government…

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Added by Pat Fiorenza on June 6, 2012 at 10:30am — 2 Comments

10 Highlights from the Government Customer Satisfaction Forum

This morning I attended the 2012 Government Customer Satisfaction Forum: Annual Results for the Federal Government, the event was sponsored by Federal Consulting Group and the National Business Center (DOI). Here was the agenda for the conference, followed by my quick notes and insights for the presentation:

  • Keynote Speaker: Ron Raborg, Deputy Commissioner for Quality Performance, Social Security Administration
  • Announcement of the 2011…
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Added by Pat Fiorenza on January 19, 2012 at 1:00pm — 4 Comments

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