Added by Craig Thomler on July 30, 2014 at 6:00pm — No Comments
As a government agency, serving your stakeholders is at the core of your mission. You have information that your citizens need, and it’s your job as a communicator to get it to them. But getting the right information to the right people at the right time isn’t as simple as sending a letter anymore.
While technology has made communication with the public faster, cheaper, and more dynamic than ever, it’s also created a myriad of challenges as well. Not only because each new digital…Continue
Added by Mary Yang on July 22, 2014 at 8:44am — No Comments
Added by Craig Thomler on July 22, 2014 at 8:38am — No Comments
Added by Craig Thomler on July 20, 2014 at 10:26pm — No Comments
In 2009, the U.S. Department of Interior (DOI) had to face an unsettling fact: when it came to generating stakeholder engagement, the old way of doing things just wasn’t going to cut it anymore. After conducting research, DOI realized that despite being a federal agency with a huge stakeholder base and a…Continue
Added by Mary Yang on July 14, 2014 at 12:00pm — No Comments
Added by Craig Thomler on July 10, 2014 at 4:30am — No Comments
Added by Craig Thomler on July 9, 2014 at 8:52am — No Comments
Added by Craig Thomler on July 8, 2014 at 8:35am — No Comments
Libraries have always been dear to me. When I was growing up, the Carnegie-built library in my hometown was my sister’s and my favorite place to swing by during the summer — and not just for the books, mind you. They hosted wonderful youth engagement activities: volunteer opportunities, educational classes, and they even had a rental program for outdoor gear. (Indeed, it was a library that gave me my first fishing experience; the library, and well, the pond…Continue
Let’s put this as neutrally as possible.
People interact with public services.
Now, here’s a simple question: what should we call those people – and why?
Perhaps it’s not such a simple question after all. They – we – are many things. We are patients, customers, passengers, swimmers, clients, taxpayers, claimants and more (as well as, but slightly separately, being voters, citizens, residents).…Continue
Added by Stefan Czerniawski on June 26, 2014 at 8:47am — No Comments
With any government program, project, or initiative, you can’t just rely on an “if you build it, they will come” strategy.
If nobody knows about your initiatives or projects, they can’t make a difference. To be truly successful at your job to drive engagement with these programs, you have to capture people while they are engaged on your website in order to promote your ongoing programs. An overlay is key to that success.
An overlay is a simple, understated light window box that…Continue
Added by Mary Yang on June 23, 2014 at 10:29am — No Comments
Our partners at the Ash Center for Democratic Governance and Innovation recently published a great piece on their Challenges to Democracy blog by Hollie Russon Gilman that we are re-posting here. Gilman’s insightful article about innovation in governance is the third in a series (…Continue
Added by Sandy Heierbacher on June 20, 2014 at 11:06am — No Comments
There was as time when those working in digital comms in government liked to think of themselves as pioneers, dogooders, renegades, jeans wearing, pizza eating innovators; disruptors with a start up mentality.
Is this still the case? Here are some reflections...
What is the evidence?
Govcamp the annual get together was initially a very low key event and the first couple held at the Ministry of Justice had a very last…Continue
Added by Nick Halliday on June 19, 2014 at 12:00pm — No Comments
Added by Craig Thomler on June 19, 2014 at 9:20am — No Comments
Added by Craig Thomler on June 18, 2014 at 8:43am — No Comments
What do I mean by asking ‘Does digital engagement really exist?’
As I have categorised this post under digital engagement it suggests that I believe in the concept, but lets see where this leads…
I was struck last week by the comments of @betonykelly and @timolloyd from BIS (Department for Business, Innovation and Skills, England) during an informal get together called Teacamp.
They both made the point that government was in danger of collectivising and…Continue
Understanding how the federal government spends taxpayer dollars is a daunting task. In fiscal year 2013 alone, the federal government spent $3.5 trillion. In May, Congress unanimously passed and the President signed the Digital Accountability and Transparency Act (DATA), which increases accountability and transparency of…Continue
Added by Robert Campbell on June 11, 2014 at 6:34am — No Comments
Added by Craig Thomler on June 10, 2014 at 2:30am — No Comments
Recently we held a webinar with Martin Done, Service Director Communications and Marketing and Sarah Lay, Senior Digital Officer of Nottinghamshire County Council to discuss the Council’s new branding efforts and outreach to drive avoidable contact and channel shift initiatives. You can watch a replay of the webinar here. …Continue
Added by Mary Yang on June 6, 2014 at 10:28am — No Comments