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Announcing: GovLoop State of Government Communications Report

GovLoop is proud to announce our newest resource for the GovLoop Community, the GovLoop State of Communications Report:

Announcing: The State of Communications GovLoop Report

Government communications professionals have always felt the pressures of publishing public news and information as quickly as possible.  With the boom in social media, communications has become an even more critical function of government. Public relations officers are now faced with an expectation of being open 24/7/365 to deliver real-time information to citizens. As more and more people have joined social networks, the expectation has increased for government engagement across a variety of web-based, social platforms. 

Social media is not the only trend changing government-wide communications.  The State of Communications Report highlights the top ten trends for government communications.







The Ten Trends Identified in the report:

  1. Digital Divide
  2. Culture Change
  3. Metrics
  4. Data Management
  5. Social Media
  6. Crisis Management
  7. Mobile
  8. GIS
  9. Customer Service
  10. Transparency

We’ll be rolling out each section as blog posts as well, and I am excited to hear some of your thoughts about the report.

Communications Resources

Guide: Getting Social Media Started in Your City

Guide: 15 Commandments for Government Agencies on Twitter

Guide: 12 Commandments for Government Employees on Twitter

Guide: How-To Create Transparency in Your Organization

Training: Ways to Go Mobile, Be Secure, and Improve Performance and Collabora...

Training: Citizen Engagement Survival Guide

Training: Government Social Media: Why it Matters and How to Do it Part 1- So...

Training: Government Social Media: Why it Matters and How to Do it Part 2- So...


CitySourced: Innovative Local Gov Leaders

Communications Best Practices

About ESRI

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Tags: GIS, communications, crisis management, culture change, customer service, data management, digital divide, gl_guide, gl_resource, jobs, More…metrics, miscellaneous, mobile, social media, tech, transparency


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Comment by Faith on September 3, 2013 at 6:05pm

Good post.  I would love to learn more about Crisis Management.  I love solving problems.

Comment by GovLoop on June 6, 2012 at 1:40pm

Thanks John.

Mobilegov - Great info.  Thanks for sharing.  It is pretty fascinating how mobile changes issues like digital divide.  We'll build upon it in the next iteration.

Comment by Mobile Gov on April 30, 2012 at 4:53pm

Your discussion of digital divide is missing mention of mobile and mobile access. Personal, portable devices (cellphones) are critical access points for the poor, the young and people of color. This especially has an impact on communications--if government is designing for a desktop vs a mobile user, they create a new information/communications divide.

The discussion on broadband changes when you focus on mobile. Mobile broadband issues are about shrinking spectrum and about the costs of downloading large amounts of data. Wired broadband remains important, but not alone.

For more on digital divide demographics, the recent Pew report is a winner:

  • Currently, 88% of American adults have a cell phone, 57% have a laptop, 19% own an e-book reader, and 19% have a tablet computer; about six in ten adults (63%) go online wirelessly with one of those devices. Gadget ownership is generally correlated with age, education, and household income, although some devices—notably e-book readers and tablets—are as popular or even more popular with adults in their thirties and forties than young adults ages 18-29.
  • The rise of mobile is changing the story. Groups that have traditionally been on the other side of the digital divide in basic internet access are using wireless connections to go online. Among smartphone owners, young adults, minorities, those with no college experience, and those with lower household income levels are more likely than other groups to say that their phone is their main source of internet access.
  • Even beyond smartphones, both African Americans and English-speaking Latinos are as likely as whites to own any sort of mobile phone, and are more likely to use their phones for a wider range of activities.
Comment by Daniel Honker on April 30, 2012 at 11:28am

Great stuff, guys!

Comment by Kanika Tolver on April 26, 2012 at 1:08pm

I love this! So happy this was developed.

Comment by Deb Green on April 25, 2012 at 11:57am

Looking forward to reading this - most excellent!

Comment by Alex Moll on April 24, 2012 at 3:00pm

Look forward to digging deep into this later this week! Awesome stuff!

Comment by Pat Fiorenza on April 24, 2012 at 9:19am

Thanks Dannielle!

Comment by Dannielle Blumenthal on April 23, 2012 at 10:46pm

Excellent, thank you!

Comment by Pat Fiorenza on April 23, 2012 at 6:01pm

Absolutely - I touched upon that a little bit in the metrics section, but definitely feel like that is one of the pressing issues for communications. Will expand on that in some future blog posts, great area to explore. Thanks for your comment!

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