Last week, GovLoop and YGL hosted a half day training event for up and coming government leaders, who heard from experts on the topics of career management, leadership, communications, and more. One of the sessions, titled "Become a Brilliant Communicator," provided tips on communicating via email and telephone, giving and receiving feedback, and holding successful meetings. Today's post provides tips for giving and receiving feedback
• Give feedback in person, when possible.
- Use video, if remote
- Avoid email/chat - too impersonal
• Hand-written notes = rare, but respected
• Relate to your coworkers / managers / employees:
- If you’ve had similar weaknesses, share your story with the person and how you improved
• Be specific. What exactly did you like or not like?
• Make it easy for people to give feedback:
- Office hours
- Suggestion box
- Feedback email address
- Offer incentives
• Say “thank you.”
• Listen to understand.
• Don’t get defensive.
• Ask questions to get specificity.
• Give it serious consideration.
• Do something about it.
• The only person you can change = YOU!
Are these relevant to you/your agency? Any others you would add?
Become a Brilliant Communicator Blog Series:
Part 1: Become a Brilliant Communicator
Part 2: Excel at Email
Part 3: Transform Your Telephone Calls
Part 5: Stop Wasting Time in Meetings