GovLoop - Knowledge Network for Government

Become a Brilliant Communicator (Part 4 of 5): Improve How You Take and Receive Criticism

Last week, GovLoop and YGL hosted a half day training event for up and coming government leaders, who heard from experts on the topics of career management, leadership, communications, and more. One of the sessions, titled "Become a Brilliant Communicator," provided tips on communicating via email and telephone, giving and receiving feedback, and holding successful meetings. Today's post provides tips for giving and receiving feedback

Giving Feedback

•   Give feedback in person, when possible.

- Use video, if remote

- Avoid email/chat - too impersonal

•   Hand-written notes = rare, but respected

•   Relate to your coworkers / managers / employees:

- If you’ve had similar weaknesses, share your story with the person and how you improved

•   Be specific. What exactly did you like or not like?

•   Make it easy for people to give feedback:

- Office hours

- Suggestion box

- Feedback email address

- Offer incentives


Receiving Feedback

•   Say “thank you.”

•   Listen to understand.

•   Don’t get defensive.

•   Ask questions to get specificity.

•   Give it serious consideration.

•   Do something about it.

•   The only person you can change = YOU!

Are these relevant to you/your agency? Any others you would add?

Become a Brilliant Communicator Blog Series:

Part 1: Become a Brilliant Communicator

Part 2: Excel at Email

Part 3: Transform Your Telephone Calls

Part 4: Improve How You Take and Receive Criticism

Part 5: Stop Wasting Time in Meetings


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Tags: NextGen DC, communications, feedback, motivation


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Comment by Hannah Ornell on December 20, 2012 at 5:41pm
Comment by Les Urbanski on December 18, 2012 at 9:29am

Thanks Hannah for the tips!  Where can I find part 2 & 3?

Comment by Andrew Krzmarzick on December 14, 2012 at 10:19am

Love the cartoon! 

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