NextGen Training Summit
Presented by: Partnership for Public Service
In order to be a successful leader or manager it is essential to achieve a high level of trust with others, particularly in these challenging times when trust in our government’s leaders is at its lowest levels. In an interactive session, representatives from the Partnership for Public Service shared research and best practices on how leaders and aspiring leaders can inspire and build trust with employees.
The Partnership for Public Service shared research from Stephen M.R. Covey’s, Speed of Trust, Four Cores to inspiring trust:
- Integrity. Do what is right, even when it is costly.
- Intent. Show loyalty and give credit to others.
- Capability. Continuously develop your talents, strengthen your knowledge, sharpen your skills and strive for a positive, confident attitude.
- Results. Identify desired results, take responsibility for them and work for them.
In building trust with others it is important to remember that extending trust brings out the best in people. The following steps can accelerate the trust-building process:
- Get to know them. The more you learn about someone’s background, hobbies and motivation the more likely you are to trust them. You can do this by walking the halls, going out for coffee or through icebreakers at team meetings.
- Create High and Clear Expectations. As an employee begins to earn your trust, extend it conditionally and consistent with their ability. As they deliver results and meet expectations, extend more trust by raising the expectations. As you are clear and transparent in this process, the shared trust will gain momentum.
- Practice Accountability. Hold employees accountable to the expectations you have set. Create mechanisms for employees to share challenges, success, and progress. This can be done through regular check-ins, progress-tracking charts, or team meetings.
- Communicate. Listen to your employees to find out what’s important to them. Offer support in their work and in development. Follow through on your commitments and they will reciprocate.
The attributes to build trust and effective relationships can be developed over time with enough practice and commitment. Take a second to jot down your response to the following questions and make your own commitment. What can you do to inspire others to trust you? What can you do to build trust with others?