Part of my current employment is to understand and appreciate the impact MAP 21 may have on transportation operations and especially how transportation operations relates to congestion (rather than capacity or toll). Pretty specific there. What's not so specific is MAP 21. As a result, there is now a nationwide dialogue occurring about what these performance measures should be.
So what are your thoughts about performance measures? Do you prefer being able to tie them to statements like "for every dollar spent, we reduced something that was bad by this many units" or do you take the non-budgetary approach for performance measures and use opportunity costs instead "this much decrease in bad thing/increase in good thing resulted in x increase in customer satisfaction and x increase in economic activity". Or is it a statement like "Government was able to do x at this cost whereas private sector would have done it at this cost".
Any suggested readings about government established performance measures would be much appreciated.