But some local governments are quicker and more efficient at adopting these new tools than others.
Karen Mossberger is the Professor and Head at the Public Administration College of Urban Planning and Public Affairs at the University of Illinois at Chicago.
Professor Mossberger and her team have compiled the list of the best social media cities in the US. She Chris Dorobek on the DorobekINSIDER program how they did it.
Mossberger says that even though some cities are quicker to adopt these tools than others -- of the 75 sites they looked at 87% had at least one Facebook and Twitter account. Back in 2009 only 13% of local sites had facebook and 25% had Twitter.
Difference between 2009 and now: Mossberger says, "in 2009 local governments provided a one way interactions. With comment forms and mail in responses. Now governments are engaging the communities in discussions. Social media made conversations possible."
Mossberger said the "top-ranked city governments have made technology a priority, especially for transparency or civic engagement."