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Secure Use of Social Media, California Style

Lost in the shuffle last week when the DoD rolled out their social media policy was another similar rollout by the state of California (PDF here; LA Times Story here).

"The more we increase the state's online presence to enhance communication and transparency, the better we are able to serve Californians," said Teri Takai, California's Chief Information Officer in a press release. "At the same time we must be diligent to ensure we use social media tools in a way that is secure and appropriate for official business. This policy provides a risk management framework for agencies to consider in their use of these innovative and dynamic tools."

The policy encourages state officials to use social media tools, while requiring that only those users who are authorized and have been trained regarding their roles, responsibilities and the security risks as outlined in the policy, have access to social media sites while at work as a state employee. It also requires that agencies assign the management and monitoring of official social media sites to the same internal organization or individual that oversees public communications for the agency.

The policy is accompanied by a Social Media Standard to help state agencies consider the various risk factors associated with the use of social media sites.

I had the pleasure of co-hosting a webinar with Teri Takai in December. She shared some of her thoughts on how to balance official vs unofficial use of social media, as well as key successes for the state. It's a 45 minute session, but worth a listen if you have the time.

Views: 6

Tags: CIO, California, Chief Information Officer, communications, gov 2.0, gov20, government 2.0, open gov, open government, opengov, More…social media, tech


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Comment by Patrick Quinn on March 2, 2010 at 11:23am
Thanks for posting this. Vy helpful!
Comment by Andrew Krzmarzick on March 2, 2010 at 7:59am
Sweet - we're collecting all of these here, too...

If you see any we're missing, Steve or others, please let us know...I still need to add the ones mentioned below.
Comment by Tricia on March 1, 2010 at 4:02pm
Ive attached the state of Ca's policy letter outlining info. for their managers/agencies if anyone is interestedITPL_10-02_Social_Media.pdf
Comment by Adriel Hampton on March 1, 2010 at 3:56pm
State of Delaware has a nice policy.
Comment by Steve Lunceford on March 1, 2010 at 3:44pm
Well, I have Utah's tagged in October of 2009, so that seems to beat NC by a couple of months. But North Carolina certainly has better BBQ than Utah, so it all evens out ;)

I have a ton of gov/non-gov policies tagged on delicious:
Comment by Andrew Krzmarzick on March 1, 2010 at 2:26pm
P.S. Just favorited your Slideshare version of the DoD policy and uploaded California and North Carolina to GovLoop's Slideshare site:

Thanks again, Steve!
Comment by Andrew Krzmarzick on March 1, 2010 at 2:17pm
Thanks for sharing, Steve. North Carolina tried to take bragging rights on being the first state with a comprehensive social media policy:

Steve and GovLoop'ers: Do you know of other states that have Social Media Policies in place?

Does this count for Massachusetts?

State of Utah


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