
The many people in line, grim-faced but uncomplaining, were met first by Jennifer Adams, 33, who assessed each traveler with a smile and a subtlety that suggested she was merely an official greeter. She joined the T.S.A. eight years ago, after earning a college degree in communications management, and has risen to become a supervisory behavior detection officer.
What does that mean?
“I’m entrusted to report here and protect the homeland,” she said.
“Give a real answer,” Mr. Burdette advised.
“I look for anomalies in the behaviors of the flying public,” Ms. Adams said. A coat too heavy for the season. Averted eyes when asked about carry-on luggage. “Anything that makes the hair on the back of your neck stand up,” she said.
Comment

Comment by Stephen Peteritas on November 30, 2010 at 11:32am
Comment by GovLoop on November 29, 2010 at 8:06am © 2012 Created by GovLoop.
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