Posts Tagged: communication

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Only Lawyers To Prosper After Epic IT Failure

What’s an early clue that your IT project is in trouble? Perhaps when “a group of … employees took a 60-day ‘retreat’ for the express purpose of articulating the project’s requirements, and they returned empty-handed”?[1] Or when you learned that critical project-related decisions were “going to be made by a group of inexperienced people, who… Read more »

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Connecting Through the HUD Switchboard

Switchboard’s mission is to provide HUD’s citizens, stakeholders, and staff with the tools and channels necessary to interact meaningfully with their government in the following ways: By welcoming and encouraging creative ideation to improve HUD’s programs, policies, and operations, and engaging those interested in the process of putting those ideas into action; By creating avenues of feedback for individuals or organizations… Read more »

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12 Social Media Trends For 2015

The other night I gave a talk in my personal capacity (not as a representative of the National Archives, or the U.S. government) for the University of Maryland University College MBA program, which was kindly hosted by UMD’s Universities at Shady Grove. The video is now available here. It’s an hour-long webcast; you’ll see me answering… Read more »

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What’s Missing in Professional Development

When I look at plans for Professional Development, I think we are missing the point. We make it all about the individual shaping his or her future. There should be more to it if one takes the notion, professional development should involve the people who have a say in a person’s career. Organizations say, maybe… Read more »

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Digital Communications & the Rise of the CMO

CMO. CDO. CXO. Just a few acronyms for the increasingly important job that focuses on customer experience and digital communications. (For now, let’s just stick with CMO: Chief Marketing Officer.) At GovLoop’s Wednesday event, The Citizen & the Government: How They Connect, Brian Paget, Technical Director for Content & Analytics at Adobe, and David Yang, Vice… Read more »

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Fostering a Feedback-Centric Culture

One of my company’s core values is “Inner Voice”. We internalize and implement this value in many ways, but the gist is: ‘Say what you’re really thinking.’ We encourage every single one of our employees, no matter what their title or role is, to speak up and voice their opinions, concerns, questions, reflections, etc. By putting… Read more »

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If You “Tweet” President Lincoln, Will Gov Hear You?

As we approach the 151 anniversary of Lincoln’s Gettysburg Address[1], certainly one of the most significant orations ever delivered, we do well to remember the closing; the very end of the last of the ten simple and deeply moving sentences that make up the Address. In these few, memorable words, a war-weary Lincoln charges all… Read more »

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Greater Open Data Use with Government

We all have our day-to-day job titles – CEO, Associate Director, Office Assistant, Mom, Dad. But there is one title we all share: Chief Data Officer. Surprised? This was a constant theme at Tuesday’s GovDelivery 8th Annual Federal Communications Summit. A panel of big data communication experts answered some important questions about open data and… Read more »