Posts Tagged: government

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Citizen Engagement: How Government is Improving Customer Service

The customer is always right. If you’ve ever worked at any retailer, restaurant, or franchised store, you may have gotten a lecture or two from your manager that included this phrase. And there is definitely truth behind it. Like any good retail establishment, successful government agencies are centered on meeting the needs of the public… Read more »

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If You “Tweet” President Lincoln, Will Gov Hear You?

As we approach the 151 anniversary of Lincoln’s Gettysburg Address[1], certainly one of the most significant orations ever delivered, we do well to remember the closing; the very end of the last of the ten simple and deeply moving sentences that make up the Address. In these few, memorable words, a war-weary Lincoln charges all… Read more »

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7 Lyrics to Guide Young Government Professionals

Let’s be real. Being young in the government is not easy. Yes, it’s a privilege to serve your country. And yes, the opportunities in government are often endless. But you’re also entry-level in a bureaucratic, top-heavy organization, where many of your colleagues are significantly older and more experienced than you. That being the case, it’s… Read more »

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3 Guiding Principles for Open Data in Government

I’m spending the day at Data Transparency 2014, an annual conference hosted by the Data Coalition that keeps the conversation on open data in government moving forward. This conversation is extremely multi-faceted. It’s barely 11am and we’ve already talked about budgeting, planning, IT, accessibility, security, and a slew of other topics that are related to… Read more »

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Communicating On Facebook: A Complex Equation

Facebook’s free lunch is over. Recent changes in how the social media juggernaut chooses what content to show users means counties will need to rethink how they use Facebook. The site is no longer a free and easy way to reach thousands of constituents with important messages. From now on, fewer Facebook users will see… Read more »

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Wise decisions = personal happiness?

Suppose you are an IT decision-maker (and who in IT doesn’t have to make decisions regularly?). For that matter, forget the “IT”. What drives your decision-making? Let’s assume that you would like to consistently make decisions so as to have the maximum positive (or least negative) impact on your own personal well-being. Does this sound… Read more »