The government of Canada has recently put together a group to come up with techniques and best practices to measure social media in the public sector. We’d like to see what other governments are doing to measure their use of social media–whether it’s quantitative or qualitative and what kind of performance measurement frameworks are beingRead… Read more »
Slides from a presentation I delivered this past Monday at the Advanced Learning Institute’s Social Media for Government conference. What do you think of the method we lay out? Would this method be useful in your agency? Measuring Social Media And Determining Next Steps View more documents from GovLoop. Favorite
Originally posted at the GenerationShift blog. In preparation for a workshop that Ari Herzog and I will be facilitating on March 26 at the Advanced Learning Institute’s Social Media for Government Conference, I spent some time this afternoon reviewing a report by Darrell West of the Brookings Institution called “State and Federal Electronic Government inRead… Read more »