Innovations in CX: Gauging Engagement
Agencies looking to design innovative customer experiences should consider two opportunity areas: the types of constituent engagement that really matter, and the rol
Posts Tagged: surveys
Bringing in Constituent Perspectives
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
Los Angeles Hears From Homeless Residents…by Cellphone Survey
In Los Angeles, real-time data means homeless Angelenos can weigh in on policies that affect them.
5 Tips for Successful User Research
When conducting user research, it’s important to keep in mind the following five tips and best practices to ensure you find real problems and solutions.
Embracing User Feedback for Sustainable Results
For-profit companies can tell how they’re doing by their sales; governments need to ask their communities how they’re meeting their needs.
Applying Clustering to Streamline Data Analysis
The practical applications of clustering are vast. With the ability to identify groups in the data based on their shared characteristics, future customers, employees and stakeholders can be marketed and delivered products and services that are most likely to be pertinent to their specific needs.
4 Ways to Increase Employee Engagement
Frontline managers should be responsible for the staff’s level of involvement. Leadership has to figure out what motivates employees.
How to Use Employee Opinion Surveys to Predict Workforce Outcomes
HR professionals can use employee opinions to predict real employment outcomes, and directly compare survey responses with HR data to verify how perceptions manifest in reality.
Top 6 Survey Best Practices
By John Simpson, Engagement Consultant at GovDelivery Surveys can be a great tool to gather public feedback, project impressions or even program success stories from your key audiences. However, the structure of the survey needs to be well planned in order to increase participation and get the insights you need. Organizations can get caught inRead… Read more »
On the Rocks: Best Icebreaker Questions for Meetings and Focus Groups
As a follow up to my post about Best Focus Groups Guides and Resources, here are some ideas about using icebreakers to get the session started on the right foot and not end up “on the rocks”: ABOUT USING ICEBREAKERS The Art of Icebreakers Excellent document about the use of icebreakers. FAST ICEBREAKER QUESTIONS TheRead… Read more »