The Critical Role that 911 Emergency Centers Play in Local Government
I know firsthand the challenges our public safety dispatchers face, the stress they are put under, and the critical importance of their work
Posts Tagged: technology
3 Reasons Local Government Should Prepare for Autonomous Vehicles Now
As transportation technology advances, city officials should consider how they can prepare their agencies and citizens.
Using Technology to Keep Dietary Supplements Safe
Do you know where your dietary supplement has been?
Hyperconnected City Index: Unlock Value from Your Smart Cities Investments
Businesses and urban residents are embracing technological innovation faster than many cities can react. With digital change happening in hyper-speed, urban leaders need to act now to bridge the technology gap between their cities and stakeholders.
Learn How 311 Has Inspired Others Outside of Local Government
The success of 311-model continues to inspire and ignite innovation.
Balance Data Access and Security to Speed Progress
What is the right balance between security and access for my data?
The Evolution of 311 and Government Customer Service
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
Virtual Summit: The Intersection of Management and Technology
Everyone loves conferences—from the chance to hear inspiring keynotes to the opportunity to network with peers, they offer great content in a convenient package. However, it’s not always easy for government employees to step away from their desks and get the required budget to attend conferences. That’s why we’re hosting the completely virtual and completelyRead… Read more »
The Promise of the Future with Artificial Intelligence
We’ve gone far and wide to provide you with perspectives on the possibility and promise of AI applied to government services, but today I’d like to talk about where we are today and what I hope the future holds for a technology that in many ways is still in its infancy.
The First Step to Designing 21st Century Integrated Digital Experiences
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.