Posts Tagged: Twitter

Rubick's Cube with social media logos

92% of Australia’s Federal Politicians Now Use Facebook and/or Twitter

I’ve been tracking the number of Australian Federal politicians using Australia’s leading social channels for two years now, seeing the number using at least one of Facebook and Twitter grow from 79% in April 2012 to 90% in November 2013 to a current level of 92%. What’s even more interesting is in the details, which… Read more »

Blue bird on speech bubble

2 Free Twitter Network Visualization Tools

Lately, my associates and I have been doing quite a bit of social network visualization research for clients, typically using raw social data and comprehensive, fee-based custom tools. While these are great for deep analysis and strategic planning, sometimes a simple free tool can do the trick if all you are looking for is quick… Read more »

Professional Use of Social Media: Do You Need a Disclaimer? (Part 2)

In the first part of this series on professional use of social media in the public service, I talked about the two different approaches you can take. In part 2, I will try to untangle the issue of the social media disclaimer. It is a common sight to see social media accounts, particularly Twitter accounts,… Read more »

Social Media for Public Health Professionals

Public Health professionals and entities are using social media as a tool to engage millions of people around the world concerning today’s most imperative health issues. Social networks such as Facebook, Google+ (G+) and Twitter have millions of people communicating about various topics. Health organizations are using such media tools to disseminate information. “One fact… Read more »

Is Twitter the Right Channel for Responding to Customer Service Questions in the U.K.?

While social media has the potential to be a great add-on tool for customer service (communicating with the public through Twitter opens up possibilities for immediate interactions) most U.K. organisations are not using Twitter for direct stakeholder interactions. In fact, even though the majority of U.K. organisations have a Twitter account, only about a third… Read more »

3 social media ideas for internal communicators

Here’s a post I wrote for the IC Space, sharing three social media tips for internal communicator. You can read the original posting over on the UK Government Communications Service website. The IC Space is a fantastic place for internal communication professionals across government to learn and network so I was delighted to be asked… Read more »