This blog post highlights the importance of focusing on CX for government IT products and how it has a positive ripple effect on both users and IT teams. By making CX a priority, agencies can improve service delivery while also creating a more fulfilling and productive work environment for IT professionals.
A CIO’s busy schedule can sideline the critical task of technology scouting. Setting vendor “office hours” is a way to get the information without wasting time.
Today, the Office of the CIO (OCIO) is more important than ever, and crafting a strong OCIO strategy is essential for effective governance, team alignment, streamlined operations and enhanced citizen services.
For all of the industrial community’s achievements, its cybersecurity problems could significantly impact daily life in the U.S. A new report evaluates the trouble.
To be successful at effecting change at your organization, look at diversity, equity and inclusion through the prisms of relationships, ethics and actions.
Chief Information Officer Tanya Hannah shared considerations to make as you keep equity at the forefront while embracing new technologies and capabilities.
Now is the perfect moment for CIOs to leverage their skills and elevated roles to drive successful progress beginning with human-centered design.
We explore the ways five state governments handled the unprecedented challenges of the COVID-19 pandemic and stayed focused on serving citizens.
This worksheet provides expert tips on identifying and addressing unconscious biases.
On the recent NextGen online training, “Unconscious Bias in the Workplace,” Ty Smith, Senior Consultant to the National Geospatial-Intelligence Agency, shared his expertise on what unconscious biases look like, how they’re formed and how they can be addressed.