Knowing When, Where and How to Modernize

Modernization can be a game-changer for government, but there are unique challenges in the public sector. Here’s how one innovator manages the change.

One Way to Mitigate Resistance to Change? Ask, Don’t Tell!

True story: I was at a meeting with a team made up of senior executives seated around a conference table. They were discussing the various screens and fields a user would click through to enter data in a new application they were going to deploy agency wide. When we were out in the hallway duringRead… Read more »

The Importance of Looking Up

Effective change leaders look up often and share what they see “out there” with their teams to inspire a culture of insight and innovation.

Anatomy of a Message … or: What to Say During Times of Change?

Change can be difficult for leaders at all levels to discuss with their teams. What helps? Clear, honest conversations about what will happen, why, who the change affects, and how.

Caution, Change Leaders! Beware of Catch Phrases

What’s consistently proven to be untrue? That to create change in an organization, leaders must “get buy-in” and “overcome resistance” in order to “drive adoption.”

Change Is Hard — Which Is Why We Need to Find Better Ways to Solve Problems

We can’t always plan for change when a crisis occurs. A crisis acts a motivator, and we look for ways to promote the change forward.

Cultivating Change Resilience Within Government Teams: Strategies and Implementation

Change resilience is the ability to adapt to new circumstances, to bounce back from adversities or setbacks in new environments. Here are strategies to make government employees more change resilient.