Mark Bussow

A Government Ill Executed: The Decline of the Federal Service and How to Reverse It
Paul C. Light

I would recommend it to anyone who is interested in why attempts to make the government work better have so often failed to produce results — and why we seem to be witnessing a continual errosion in the effectiveness of the government. While I would personally like for Light to be more specific and prescriptive in his policy recommendations, I think his is the definitive history of the challenge.