Home Forums Miscellaneous Favorite Quotes 229494


Henry Brown

From the Harvard Business Review Blog: discussing the buyout of Tumblr by Yahoo

“Consumers have two choices: Exit and go elsewhere with their support or dollars, or use the power of voice to generate change from within. These two choices are mediated, by members’ loyalty to the institution. Loyalty makes people more likely to stay and work for change from inside. But loyalty is also a product of how effective a consumer’s voice is likely to be; it does not stem from feeling locked-in or having no possibility of exit.” Albert Hirschman