The best boss I had was when I was a project manager for the Department of Labor’s Regional Office of Job Corps in Seattle. Linda MacClellan was the Assistant Regional Director, and she managed the four project managers. She was very sharp, but also patient and interested in her employees. She convinced the agency to pay for my mediation training back in 2002, and that eventually led me to the career I am in today. Much of what Linda posessed was inate, not the sorts of things you pick up in graduate school or a training program on management. She was kind and honest. She was tough when she needed to be. Most of all, she kept her cool under pressure. I always knew where I stood with her, and I would have followed her into battle if she had asked me to.