237781

#81232

Mark Van Alstyne
Participant

In particularly stressful situations:
Remember to breathe - take several slow, deep breaths - in though the nose, and out the mouth.
Remember to center yourself - pray, go to your quiet place - whatever.
Remember it's not about you - it's about situations or behaviors.
Remember to listen - people want to be heard and acknowledged.
Remember to be fair, yet be firm.