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#81232

Mark Van Alstyne
Participant

In particularly stressful situations:
Remember to breathe – take several slow, deep breaths – in though the nose, and out the mouth.
Remember to center yourself – pray, go to your quiet place – whatever.
Remember it’s not about you – it’s about situations or behaviors.
Remember to listen – people want to be heard and acknowledged.
Remember to be fair, yet be firm.