Heather, this is just a great summary of key challenges. Apologies for the super long delay in getting back - I actually forgot to click the follow button after posting and didn't know you'd responded (wish the default was set to automatically follow a conversation after posting a comment, with a way to opt-out if desired). Like your optimism! Call to Serve is terrific program and the grants piece is one of the gems. Will definitely pass this on to my colleagues. Thanks, josh
p.s. Emily, I know there are some major efforts underway by OPM in particular to help streamline key pieces of the hiring process. It's a big ship they're trying to turn, so don't know how fast it will be but they have the right attitude. Fingers crossed that we'll see some real impacts in the next year.