I agree the Forest Service is definitely behind. Most recently we are embarking on a new content management system for our internet pages. This new system is horribly slow entering the data & when trying to view the web page....well...that isn't any better. Some progress. The Forest Service continually hires contractors and overlooks folks in house who could accomplish the job just as easily.
About 5 or so years ago we went to a helpdesk for our IT support. Folks now spend endless hours on the phone trying to get their PC repaired when they should be doing their own jobs. What a waste of money. So I feel like we are behind in the IT customer support arena as well.