Terrence (Terry) Hill PHR
I think that the Partnership for Public Service’s publication – Getting on Board – is a great primer on on-boarding. If agencies followed these principles, we would all be better off. I think that all the benefits paperwork should be done prior to reporting for work and there are automated on-boarding systems for helping employees to do that.
An overview of the misssion and culture of the organization is critical. Also, there are practical applications, such as how e-mail/web communications work, how T&A is done, how the travel system is supposed to work, and other tools of the trade.
Employees also need to know about the work/life related services and benefits available, such as fitness faciltiies, telework procedures, and other services available to employees to make their worklife less stressful.
I also think that having a co-worker serve as a “buddy” to guide you through the beaucracy is also important.