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I think they should go undercover at a typical staff meeting. See how leadership communications are processed, reflected on, critiqued by the people. Though we all know who the Secretary and Commissioner are I think. And they’re already pretty down to earth.
Wait, I have an idea. They could go to the gym…where we all look so shleppy that you can’t tell who’s who 🙂
Seriously. The difference between gov and private sector (VERY very generally) is that in gov it is the midlevel career manager who is most vital to supporting the frontline employee. The word may come down from above but the manager is the one in the trenches whose support makes it real. Vs in private sector when the CEO speaks everybody listens.