I respectfully disagree. The only difference is that the government isn’t out for profit. It’s still big, bureaucratic, and has decomposable units with hierarchical management. It has operations with staff, budgets, missions, and values. The government purveys services and information to constituent consumers.

Too many times I see management blindly trust (or maybe they don’t care) that lower level management is doing what they’re supposed to because the status report looked OK. If senior leadership can’t get in there and follow up for themselves, they won’t ever have the insight they should to make beneficial changes.