Mark Hammer

Although it would be unlikely for a senior manager in any federal agency to remain incognito for long, it is important for the effective planning in any organization that those tasked with higher-level planning have a clear idea of what happens on the front line, shop floor, or whatever metaphor you want to use.

We had a program in our federal agncy in which the VP of each branch would spend a day in an entry level job in a different branch. The intent was to give them a better sense of how the operational side of that branch worked. Good program. Too bad it ended.