john klossner

I would take Bill's thoughts one step further - maybe humor would be useful in helping people get through a long wait. (That said, nothing is funny enough to make it worth being in line for 4 hours.)

Also, it is important to remember that a lot of "funny" is based on mannerisms, inflections, timing - all elements that don't come across well - if at all - in a written or non-personal format. If you're going to include humor in a gov presentation, you'd better test it out on a few hundred - or thousand - people first. ( Which may end up sucking the humor out of it, anyway.)